Each year, Suburban’s PFAC presents the Patient- and Family-Centered Care (PFCC) Leadership Award to those within the hospital who best exemplify the tenets of patient- and family-centered care. This year, the PFAC chose two recipients: Margaret Fitzwilliam, Suburban’s Director of Capital Renovation Planning & Space Management, and Kris Hakanson, Suburban’s Director of the Office of Patient Family Experience. Both Margaret and Kris demonstrated sustained and enthusiastic commitment to patient- and family-centered care.

Margaret oversaw every aspect of the planning and construction of Suburban’s North Building, a huge undertaking. From the earliest days of the planning to days before the opening, Margaret actively sought the input of the PFAC and specifically its PFAs. PFAs had input into the signage, room design, furniture, and myriad other details. And, of course, Margaret helped ensure that the new building included the Patient and Family Resource Center. Margaret exemplified patient- and family-centered care by seeking and incorporating patient and family input.

Kris Hakanson and her staff work to improve the patient and family experience on a daily basis. Beyond that, Kris provided extraordinary help to the PFAC in supporting the conceptualization, organization, and launch of the Patient and Family Resource Center. In recognition of their work to advance PFCC, the PFAC awarded Margaret and Kris the 2020 PFCC Leadership Award.
 

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