Johns Hopkins COVID-19 Call Center (JHCCC)
This site is intended to assist employees of the Johns Hopkins Health System (JHHS) and the Johns Hopkins University (JHU) working onsite in Maryland and DC.
All other JHU students should contact the Student Health and Wellness Center (SHWC) at 410-516-8270 or visit Student Health and Wellness Center | Homewood Student Affairs (jhu.edu).
Employees living or working in Florida should follow local guidelines and contact their supervisor or local Occupational Health office with any questions regarding their illness and/or absence.
Complete the COVID Positive Test Submission form to report your test result.
Isolation and Precautions
- Stay home and separate from others
- Wear a mask when around other household contacts
- Wash your hands often
- Cover your coughs and sneezes
- Avoid touching eyes, nose, mouth with unwashed hands
- Contact your healthcare provider for possible treatment options
For More Information on Isolation Precautions and Treatments for COVID
Florida Residents or Employees
- You are no longer required to report your COVID status.
- Follow infection control guidelines and your department’s call-out procedures. Contact your manager or local OH office with questions.
Possible Symptoms of COVID include
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
What should I do if I have COVID symptoms?
- Get a COVID test.
- If you tested positive for COVID, complete the COVID Positive Test Submission form and follow Isolation and Precautions for People with COVID-19 | CDC
- Wear a well-fitting mask when around others until the symptoms have resolved.
- If your home test is negative, it means the test did not detect the virus that causes COVID-19 but does not rule out an infection as some tests may not detect the virus early in an infection. Test again 48 hours (about 2 days) after the first negative test.
- You may continue to work wearing a well-fitting mask unless you have fever, vomiting, diarrhea, or feel too ill to be at work.
- Follow your department’s call-out policies and procedures.
For more information on COVID Symptoms and Illness
If you were exposed to COVID-19
- Consider wearing a well-fitting facemask when around others.
- Monitor for symptoms of COVID. You may develop COVID up to 10 days after you have been exposed.
- Get tested for COVID 5 days after your last exposure (Day 0 is the day of your last exposure to someone with COVID).
If your COVID test is negative, test again in 48 hours, and again 48 hours after a second negative test, for a total of 3 tests over 5 days.
- If you develop symptoms, please follow COVID Symptoms guidlines. If you test positive, complete the COVID Positive Test Submission form and follow Isolation and Precautions for People with COVID-19 | CDC guidelines.
If you have symptoms following an exposure and test negative for COVID, test again after 48 hours.
For More Information on COVID Exposures
Once completing the COVID Positive Test Submission form you will receive an email notification from the JHCCC with the following dates:
- Date you are posted off-duty
- Earliest date you can end your isolation and return to campus
This email will serve as your off duty and return to duty notification and is sent to you, your supervisor, and your local Occupational Health office. At the end of your isolation period, you may return to work as normal if your symptoms are improving, you do not have a fever, vomiting, or diarrhea for at least 24 hours and have not used fever reducing medicines for at least 24 hours.
Continue to wear a well-fitting mask for at least 10 days (20 days if severely immunocompromised) from the onset of your symptoms (or the date of your positive COVID test if no symptoms), per CDC guidelines. When eating or drinking, stay at least 6 feet from others when mask is removed. Day 0 is the first day of symptoms, or the date of the positive test, whichever comes first.
If you are considered severely immunocompromised, your isolation period may last for up to 20 days. If asymptomatic, or symptoms have improved by Day 10, you have the option to perform a home test or external antigen test on Day 10 and Day 12, 48 hours apart, and may be cleared early. If you are severely immunocompromised and both Day 10 and Day 12 Covid tests are negative, contact the JHCCC at (443)-287-8500 and an updated clearance may be sent.
If you were hospitalized during your illness, or off work due to reasons other than Flu or COVID, you must seek return-to-work clearance from your local Occupational Health office.
It is your responsibility to follow your departmental call-out policies and procedures if you are unable to be present to work on your scheduled shift(s).
For questions related to pay or occurrences due to your absence, please contact your supervisor or manager, and/or your HR representative.
If the manager/supervisor on the email notification is not correct, please forward the email to the appropriate individual(s) and work with your manager/supervisor/HR to correct.
For more information on Isolation Guidelines and Returning to Work
- CDC Ending Isolation and Precautions for People with COVID-19
- CDC People Who Are Immunocompromised
- CDC How to Protect Yourself and Others
- JHM Return to Work Guidelines
- JHU Return to Work Policy
Not Able to Return to Work
Employees are expected to return to work (RTW) on Day 5 following their symptom onset or date of positive test, whichever occurred first, unless they were instructed to isolate longer by the JHCCC.
We understand that individuals have different rates of recovery from illness. If you are still unwell and cannot return to work by the clearance date indicated in your email notification from the JHCCC, you must call-out per your department’s standard call-out policies and procedures.
If you are unable to return to work by Day 10, you must call out per your department’s standard call-out policies and procedures. Seek further evaluation from your healthcare provider and obtain a medical note to return to work. Contact your local Occupational Health office for return-to-work clearance when you are ready to return to work. You will be required to submit a medical clearance note from your healthcare provider.
If you did not test positive for COVID and have missed more than three days of work, you must seek return-to-work clearance from your local Occupational Health office per the Attendace Policy.
As of July 14, 2023, JHM concluded their ambulatory COVID testing sites. You may use a home test kit or seek evaluation from an urgent care center or your healthcare provider.
For more information on COVID testing
- Email: [email protected]
- Phone: 443-287-8500, option 1
- Hours of Operation: 7am-7pm, Monday-Friday (closed on JHM observed holidays & the day after Thanksgiving).
- Occupational Health Contact List
Website: JHU Human Resources