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Epic at Johns Hopkins

One Patient, One Record

Johns Hopkins Medicine now has a single, integrated electronic medical record system for the entire enterprise. Epic incorporates scheduling and registration, clinical documentation, computerized provider order entry (CPOE), ePrescribing and Charge Capture. It also improves the critical connection to affiliate and referring physicians across Johns Hopkins Medicine.

Remember to Call Pharmacy After Canceling Medication Orders
All providers using Epic are reminded to call their patient’s pharmacy after canceling a medication order/prescription within the electronic medical record. Johns Hopkins outpatient pharmacies and community pharmacies are not automatically notified when a medication order is cancelled in Epic, which may create patient safety issues, cause confusion among providers, pharmacists and patients and create delays in filling the correct prescriptions. A system fix will be forthcoming, but in the meantime, please notify the pharmacy by phone after the medication is cancelled in Epic. 

Johns Hopkins Medicine to Share Clinicians’ Notes with Patients
On March 1, Johns Hopkins Medicine initiated "open notes”—the sharing of clinicians’ notes online with patients. Patients are now able to read these notes in MyChart, our secure, confidential patient portal. Most ambulatory and hospital outpatient department (HOD) practices throughout Johns Hopkins Medicine are participating in OpenNotes, with the exception of mental health, gynecology/obstetrics and general pediatrics including adolescent medicine. Inpatient and emergency department documentation and operative notes are not included at this time. Learn more. 

Need Epic assistance?
There are many ways to get help with using Epic. Any issues with the electronic medical record system should be promptly reported so that they can be resolved quickly. 
  • By phone: at 410-955-HELP (4357) or x5-4357
  • Within Epic Hyperspace: Epic >> Epic Help Desk >> Submit a self-service ticket
  • From the JH portal:  >> Helpdesk >> Epic Help >> Submit a problem ticket

Please be prepared to provide your name, JHED ID, job role, location, department, call back number, HELP desk ticket number, issue and whether or not there is support available. 

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