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iLabs Support

Core Facility Customer Support

 This is a listing of links and help guides which will provide customers with a variety of information to assist you with registration, requesting services and scheduling equipment.


Lab Administrator/Financial Administrator/Financial Manager Support

This is a listing of links and help guides which will provide lab administrators/financial managers with information on setting up a lab, billing & invoicing, reporting and managing services and project request.


Principal Investigators/Lab Managers


Core Facility Staff Support

This is a listing of links and help guides which will provide core facility staff with information on getting stated, scheduling and managing service request.


Department Manager

This is a help guide which will orient you to the iLab program so that you can customize the management of your Department or Division.


Non-Sponsored Funds Request Approver Support

This is a help guide which will provide non-sponsored funds request approvers with information on approving requests from users for access to non-sponsored accounts.


Additional Support for All Users

If you have a specific question or challenge about the iLabs platform you may submit a ticket to iLabs.  The link for ticket submission is under the HELP menu within the iLab program.

iLab Ticket Submission