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Frequently Asked Questions
How do I become a new patient?
You must be referred by your primary care physician, surgeon or specialist. The referring physician can complete our consult questionnaire and fax it directly to us. We will evaluate the form and contact you to schedule an appointment for consultation. If your insurance requires you to have a referral, you must also obtain an appropriate referral from your primary care physician.
Why do I need a referral from my doctor if my insurance does not require referrals?
We understand your time is valuable. We will evaluate the medical information provided to us by your referring physician to ensure we are an appropriate place for you to receive treatment.
What types of insurance do you accept?
We accept most major health care plans. Please contact us at 410-955-5078 and speak with a representative to verify that we accept your insurance.
What kind of bills will I receive?
Since we are a hospital-based clinic, you will receive two bills. The first bill is from the physician for his/her services. The second is a facility fee from the clinic.
What can I expect during my first visit?
You will be evaluated initially by one of our resident phsyicians or pain fellows who will gather important information about your pain and perform a physical exam. After hearing about your pain history and pain examination, one of our faculty pain physicians will discuss options for treatment and answer your questions. The faculty physician will guide your course of treatment, although you will encounter different residents and fellows during your visits.
Who will be involved in my care?
You will be seen by various medical professionals during your visit. Since we are an academic teaching institution, there will be residents and fellows involved in your care working under the direction of your attending physician. This offers the advantage of many physicians thinking about your conditions and care. There will also be nurses and clinical associates who assist with your care during your visit.
What can I expect when I call to speak with my doctor?
We do offer a physician answering line that allows you to leave a message for a physician. Your call will usually be returned by one of our residents or fellows who have access to your medical records from our clinic. If they are unable to assist with your question or problem, your call will be directed to the attending physician.
What course of treatment can I expect from this clinic?
We typically perform an initial consultation and then decide on the best course of treatment. This may include injections, implantations, medications, physical therapy, behavioral therapy (pain psychology), the in-hospital pain program, enrollment in one of our research studies, or even no further clinic treatment. If we recommend certain pain medications, we may ask your primary care physician to assist us in prescribing them, especially once you have achieved a stable dose of medication. We strive to schedule injections within two weeks of the initial consultation. If we have an opening in the schedule, we may be able to schedule an injection on the same day of your initial clinic consultation.
What can I expect if I’m talking opioids (narcotics) and my doctor will no longer write the prescriptions?
We will evaluate your list of medications during the initial visit and provide our recommendation about continuing opioid therapy. We may recommend another course of treatment that does not include opioids. We do not write prescription for opioids on the first clinic visit, so please do not arrive with the expectation that we will automatically refill your prescription.
Why can’t I drive or eat if I’m scheduled for a procedure?
Some procedures may require sedation that prevents you from safely eating or drinking. Also, some procedures may inhibit movement in parts of your body that would make it difficult or unsafe for you to drive. Since we cannot be sure how the treatment will affect you, we require you to follow instructions that will be provided. > More about preparing for a procedure