Johns Hopkins COVID-19 Call Center (JHCCC)
This site is intended to assist employees of the Johns Hopkins Health System (JHHS) and the Johns Hopkins University (JHU) working onsite in Maryland and DC.
Students and trainees from BSPH, SOM, and SON should call SHWB Primary Care at East Baltimore at (410) 955-3250. Students and trainees from all other schools should contact SHWB Primary Care at Homewood at 410-516-8270.
All other JHU students should contact the Student Health and Wellness Center (SHWC) at 410-516-8270 or visit Student Health and Wellness Center | Homewood Student Affairs (jhu.edu).
Employees living or working in Florida should follow local guidelines and contact their supervisor or local Occupational Health office with any questions regarding their illness and/or absence.
-
Complete the COVID Positive Test Submission form to report your test result.
Isolation and Precautions
- Stay home and separate from others
- Wear a mask when around other household contacts
- Wash your hands often
- Cover your coughs and sneezes
- Avoid touching eyes, nose, mouth with unwashed hands
- Contact your healthcare provider for possible treatment options
For More Information on Isolation Precautions and Treatments for COVID
Florida Residents or Employees
- You are no longer required to report your COVID status.
- Follow infection control guidelines and your department’s call-out procedures. Contact your manager or local OH office with questions.
All Children’s Hospital Occupational Health Office
Phone: 727-767-4190
Email: [email protected] -
Possible Symptoms of COVID include
- Fever or chills
- Cough
- Shortness of breath or difficulty breathing
- Fatigue
- Muscle or body aches
- Headache
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
- Diarrhea
What should I do if I have COVID symptoms?
- Get a COVID test.
- If you tested positive for COVID, complete the COVID Positive Test Submission form and follow Isolation and Precautions for People with COVID-19 | CDC
- Wear a well-fitting mask when around others until the symptoms have resolved.
- If your home test is negative, it means the test did not detect the virus that causes COVID-19 but does not rule out an infection as some tests may not detect the virus early in an infection. Test again 48 hours (about 2 days) after the first negative test.
- You may continue to work wearing a well-fitting mask unless you have fever, vomiting, diarrhea, or feel too ill to be at work.
- Follow your department’s call-out policies and procedures.
For more information on COVID Symptoms and Illness
-
If you were exposed to COVID-19
- Consider wearing a well-fitting facemask when around others.
- Monitor for symptoms of COVID. You may develop COVID up to 10 days after you have been exposed.
- Get tested for COVID 5 days after your last exposure (Day 0 is the day of your last exposure to someone with COVID).
If your COVID test is negative, test again in 48 hours, and again 48 hours after a second negative test, for a total of 3 tests over 5 days. - If you develop symptoms, please follow COVID Symptoms guidlines. If you test positive, complete the COVID Positive Test Submission form and follow Isolation and Precautions for People with COVID-19 | CDC guidelines.
If you have symptoms following an exposure and test negative for COVID, test again after 48 hours.
For More Information on COVID Exposures
-
Per Infection Control guidelines for COVID, employees must isolate for at least 5 days. Day 0 is the first day of symptoms, or the date of the positive test, whichever comes first.
After completing the COVID Positive Test Submission form you will receive an email notification with your clearance date.
This email will serve as your off duty and return to duty notification and is sent to you, your supervisor, and your local Occupational Health office.
All Employees with COVID must meet the following Return-to-Campus criteria:
- Complete the minimum isolation period
- Symptoms should be improving overall
- No fever within 24 hours of returning onsite, without the use of fever-reducing medications
- No diarrhea or vomiting within 24 hours of returning onsite
Continue to wear a well-fitting mask for at least 10 days (20 days if severely immunocompromised) from the onset of your symptoms (or the date of your positive COVID test if no symptoms), per CDC guidelines. When eating or drinking, stay at least 6 feet from others when mask is removed.
Severely immunocompromised individuals are advised to isolate for 20 days per CDC guidance due to a longer infectious period. Consult with your medical provider and contact your local Occupational Health office for work clearance. A note will be required from your medical provider (MD, NP, PA).
If you were hospitalized during your illness, or were off work due to additional reasons, you will require additional clearance from your local Occupational Health office.
It is your responsibility to follow your departmental call-out policies and procedures if you are unable to be present to work on your scheduled shift(s).
For questions related to pay or occurrences due to your absence, please contact your supervisor or manager, and/or your HR representative.
If the manager/supervisor on the email notification is not correct, please forward the email to the appropriate individual(s) and work with your manager/supervisor/HR to correct.For more information on Isolation Guidelines and Returning to Work
- CDC Ending Isolation and Precautions for People with COVID-19
- CDC People Who Are Immunocompromised
- CDC How to Protect Yourself and Others
Not Able to Return to Work
Employees are expected to return to work on the clearance date indicated in their email notification from Occupational Health.
We understand that individuals have different rates of recovery from illness. If you are unable to return to work by your clearance date, call out following your department’s call-out policies and procedures and contact your local Occupational Health office with a clearance note from your medical provider.
If you did not test positive for COVID and have missed more than 3 days of work, you must seek return-to-work clearance from your local Occupational Health office with a note from your medical provider, per the Attendance Policy. -
As of July 14, 2023, JHM concluded their ambulatory COVID testing sites. You may use a home test kit or seek evaluation from an urgent care center or your healthcare provider.
For more information on COVID testing
CDC COVID-19 Testing: What You Need to Know
At-Home OTC COVID-19 Diagnostic Tests | FDA
Understanding Home COVID Test Results
-
COVID vaccines are available at many local pharmacies or from your health care provider.
Additional resources for COVID vaccines:
Be sure to upload your vaccine record into VMS (Vaccine Management System)
-
Contact Us
The JHCCC
- Email: [email protected]
- Phone: 443-287-8500, option 1
- Hours of Operation: 7am-7pm, Monday-Friday (closed on JHM observed holidays & the day after Thanksgiving).
- Occupational Health Contact List
Human Resources
JHM HR
Phone: 443-997-5400
Email: [email protected]
Website: JHM Human ResourcesJHU HR
Phone: 410-516-2000
Website: JHU Human Resources