HCGH is a family-centered facility and we recognize the important role family and friends play in the healing process. We try to make our visiting hours as flexible and patient-directed as possible.
There are some areas where patient request, clinical needs or unit logistics require visitation restrictions. Please speak to your nurse about any limitations that might exist in your area. General visitation hours are between 9:00 a.m. and 9:00 p.m. and we ask that you abide by our quiet hour guidelines between 9:00 p.m. and 7:00 a.m.
With the patient’s consent, a family member, friend or other individual – who may or may not be the patient’s surrogate decision maker – may be with the patient throughout his or her stay, as long as there is not a medical or safety reason that would prevent this. The patient may refuse visitors at any time.
For your safety, we strongly recommend that anyone who is ill should NOT visit you.
If a visitor displays unsafe, threatening or aggressive behavior, security measures will be taken to protect our patients and staff.
All visitors must receive a visitor’s pass from the Information Desk in the hospital lobby and must wear the badge while in the hospital.
General Visiting Hours
9 a.m. to 9 p.m.
Visiting hours and rules for specific unitsSome areas have more restrictive visitation guidelines based on the nature of the clinical care they deliver. The following guidelines have been established for visitation:
Labor and Delivery
- Husbands/significant others are encouraged to stay throughout the labor experience.
- Due to space constraints, please limit the number of visitors to four per room.
- Visitors should be in good health to minimize risk to the mother and baby.
- One support person may accompany a patient into the Operating Room for C-Sections.
- Fathers or significant others may visit at any time provided they are wearing their numbered baby bracelet as an identifier.
- We ask that grandparents, siblings and other visitors visit between the hours of 9:00 AM and 9:00 PM.
- The NICU supports family centered care and allows the parents to visit 24 hours a day. However, there may be times when visitors are asked to step out of the NICU for short periods to protect the confidentiality of others or for medical or therapeutic patient care reasons.
- Two people may visit at a time at the bedside. One person must be a parent or else designated by the mother for independent visiting. A family waiting room is located immediately outside the NICU.
- All visitors must strictly adhere to infection control practices throughout their stay.
- Siblings older than two years of age may visit. They must be supervised by a parent while in the NICU and be free of communicable diseases.
- Parents are encouraged to stay with their children 24 hours a day. In lieu of a parent, any adult authorized by the parent may stay with the child.
- For the safety of our patients, we discourage visitors under the age of 12, who often have increased exposure to community-acquired viruses.
- We ask that no more than two people at a time are at the bedside due to space constraints. A family waiting room is located immediately outside the Intensive Care Unit.
- Although we do not restrict the amount of time of visits, there may be times when visitors are asked to step out of the room for safety, medical or therapeutic reasons according to the individual’s plan of care.
- Standard visiting hours are 7:30 PM to 8:30 PM seven days a week and additionally 1:00 PM – 2:30 PM on weekends. Visiting will occur in the day room, interview rooms or alcove. Visiting in the patient rooms is not permitted due to safety and confidentiality issues.
- Visiting hours may be individualized as appropriate to the plan of care. Support individual(s) of the patient’s choice will be included in meeting with the patient and care team regarding the plan of care unless medically or therapeutically contraindicated.
- Phone communication is available at all times except during group sessions and after 10:00 PM.
- Families are welcome to stay at the patients’ bedside as long as the patient is in agreement.
- If the patient’s clinical condition requires, we may have to ask visitors to step out of the room.
- Due to space constraints, visitation at the bedside will be limited to two visitors per patient.
- Visitors will be permitted as soon as the patient’s status is deemed stable in the post anesthesia care unit.
- There may be times when visitors are asked to step out of the area for short periods to protect the confidentiality of others or for medical or therapeutic patient care reasons.
- Both parents of a child 18 years of age or younger may stay at the bedside at all times
- One parent of a child 18 years of age or younger may accompany their child to the operating room/procedure area until induction of anesthesia is complete.
Restrictions may apply on various units, so please discuss visiting guidelines with a member of the unit's staff.