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Epic at Johns Hopkins

One Patient, One Record

Johns Hopkins Medicine now has a single, integrated electronic medical record system for the entire enterprise, with the exception of Johns Hopkins All Children’s Hospital. Epic incorporates scheduling and registration, clinical documentation, computerized provider order entry (CPOE), ePrescribing and Charge Capture. It also improves the critical connection to affiliate and referring physicians across Johns Hopkins Medicine.

Need Epic assistance?
There are many ways to get help with using Epic. Any issues with the electronic medical record system should be promptly reported so that they can be resolved quickly. 

  • By phone: at 410-955-HELP (4357) or x5-4357
  • Within Epic Hyperspace: Epic >> Epic Help Desk >> Submit a self-service ticket
  • From the JH portal:  >> Helpdesk >> Epic Help >> Submit a problem ticket

Please be prepared to provide your name, JHED ID, job role, location, department, call back number, HELP desk ticket number, issue and whether or not there is support available. 

Epic Upgrade: Sept 10, 2017
Johns Hopkins Medicine will upgrade to Epic 2017 on Sept. 10, 2017, which will result in many improvements. User training will begin in August. Stay informed by visiting this web page for periodic updates about how the project team is preparing for the upgrade and how you may be affected.  

Epic Apps for Mobile Devices Available via ServiceNow

If you are a clinical Epic user and would like to access the EMR through your Apple iOS or Android mobile device (the Epic Haiku and Canto applications), you can do so within ServiceNow, an automated process that will allow all users with a Haiku/Canto approved security template to set up these apps on your mobile phone or tablet. For more information, please visit the Epic ServiceNow Request.


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