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Epic at Johns Hopkins

One Patient, One Record

Johns Hopkins Medicine now has a single, integrated electronic medical record system for the entire enterprise, with the exception of Johns Hopkins All Children’s Hospital. Epic incorporates scheduling and registration, clinical documentation, computerized provider order entry (CPOE), ePrescribing and Charge Capture. It also improves the critical connection to affiliate and referring physicians across Johns Hopkins Medicine.

Need Epic assistance for The Johns Hopkins Hospital go-live?
For the inpatient units at The Johns Hopkins Hospital that are now live with Epic, there are many ways to get help with using the new system. Any issues with Epic should be promptly reported so that they can be resolved quickly. 

  • By phone: at 2-2777 or 410-502-2777
  • Within Epic Hyperspace: Epic >> Epic Help Desk >> Submit a self-service ticket
  • From the JH portal:  >> Helpdesk >> Epic Help >> Submit a problem ticket

Please be prepared to provide your name, JHED ID, job role, location, department, call back number, HELP desk ticket number, issue and whether or not there is support available. 

Epic Apps for Mobile Devices Available via ServiceNow

If you are a clinical Epic user and would like to access the EMR through your Apple iOS or Android mobile device, you can now using a new request method. To request access to the Epic Haiku and Canto applications, you can do so within ServiceNow, an automated process that will allow all users with a Haiku/Canto approved security template to set up these apps on your mobile phone or tablet. For more information, please visit the Epic ServiceNow Request.

Making Patient Safety a Priority
During the Epic go-live, it is important to ensure we continue to focus on providing the best patient- and family-centered care possible. Review a tip sheet for six ways to help make sure patients stay safe during the Epic transition.

Stress Less During Go-Live
Healthy At Hopkins is committed to helping employees and their managers find "short and sweet” ways to relieve stress and promote health and wellness during the Epic implementation, and beyond. They have put together a menu of complimentary and fee-based options to help employees stress less, including five-minute progressive relaxation breaks, discounted Fitness Center passes and meditation room locations on the East Baltimore campus. A menu of these offerings can be found here. Please try to find ways to take a quick break to refresh and recharge. 


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