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Putting Patients First

Baby at the doctor's office

By Paul B. Rothman, M.D.

At Johns Hopkins Medicine, we are committed to delivering compassionate and individualized care to our patients each and every day.

Our five-year Strategic Plan reflects this with a priority that focuses on becoming the national leader in the safety, science, teaching and provision of patient- and family-centered care.

Our work toward this goal began well before the implementation of the Strategic Plan.

Now our efforts have been kicked into higher gear, and we are proud to have accomplished the following:

  • Established Patient and Family Advisory Councils (PFACs) at all Johns Hopkins Medicine affiliates to ensure that the people we serve are included in our business decisions. Council members have been added to select hospital committees and will be incorporated into new committees as they form. 
  • Compiled evidence-based strategies into a so-called “care coordination bundle,” designed to identify and meet the needs of our patients while they are in the hospital and during the critical post-discharge period.
  • This system—involving risk screening, multidisciplinary care planning, patient and family education, medication management, primary provider handoffs, ED  management, and transitions of care—has been deployed in multiple units across Johns Hopkins Medicine.
  • Working with faculty and staff members to develop standard care plans and protocols across our institution to ensure implementation of the best practices.

These are just a few examples of the work we are doing to enhance patient- and family-centered care. We continuously strive to represent the best interests of our patients and their families in order to keep them safe, deliver the highest level of care and provide the best service. To learn more about our efforts, please view the video, “The Difference We Can Make for Our Patients.

Related Resources

  • Recognizing Best Practices in Safety – Positive patient interactions proved to be the new standard for care at the fifth annual Patient Safety Summit.
  • Staying Attuned to Patient Care – In the June issue of Dome, Dean Rothman explains the importance of strengthening primary care to improve overall patient care and coordination.
  • Medicare Waiver – How Johns Hopkins Medicine is adapting to new regulations that reward better health outcomes.