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Service Excellence

At Howard County General Hospital: a Member of Johns Hopkins Medicine, we are committed to providing our patients the best care possible in an environment that is supportive of their needs, understanding of their situation and welcoming of family and friends. We care deeply about how we provide services and conduct our business. These beliefs are reflected in our Service Excellence values, and we recognize employees who make special efforts to promote these values.

Our Service Excellence mission:


  • Communicate with a positive approach to provide clear and accurate information to patients.
  • Anticipate and respond to customers’ needs and meet them as quickly as possible with empathy and understanding.
  • Respect and honor individual similarities and differences to maintain dignity of others.
  • Engage and take personal responsibility to represent Howard County General Hospital in a positive manner.

As part of our communication initiative, we are translating most of our patient information into several languages, including Spanish and Korean.