We Are Here and Ready to Safely Care for You
At Johns Hopkins Medicine, your health and safety are our very highest priorities. We are ready to care for you and your family in our hospitals, surgery centers, and through in-person clinic and online video visits. Learn how we are keeping you safe and protected so that you can get the care you need.
Message from Our Director Dr. Peter McDonnell
How We Make Sure You Are Safe
To help prevent the spread of COVID-19, our doctors and care teams are taking extra precautions to make your visit as safe as possible.
Testing and Screening
Masks and Protective Equipment
If you've been already scheduled for a procedure that had to be postponed, we will reach out to reschedule. If this is a new procedure, please contact us at 410-955-5080 to schedule a consultation.
Learn more about preparing for your appointment.
Video Visits (Telemedicine)
Learn more about video visits.
Frequently Asked Questions
How to Request a Telemedicine AppointmentPatients with a MyChart account can participate in a live-video appointment, called a video visit. A video visit can be scheduled through MyChart or by calling 410-955-5933. If you are a new patient or need to set up a MyChart account, a member of our team can help guide you through the process over a phone call.
Preparing for Your Telemedicine Appointment
Upon scheduling your appointment you will receive directions to prepare you for your video visit. Be sure to complete the following steps:
- Activate your MyChart account.
- In MyChart, add or update your medication list, preferred pharmacy and allergies.
- Download Polycom via MyChart.
- Upload any images of your eye you would like your doctor to review to mychart.
What to Expect Before Your Telemedicine Appointment
Shortly before your appointment you will be contacted by a member of our team to ensure you are ready for your appointment by completing the following:
- Activated your MyChart account.
- In MyChart, you’ve updated your medication list, preferred pharmacy and allergies.
- Downloaded Polycom via MyChart.
We will also confirm your location and answer any questions you may have to prepare you for your appointment.
Thank you for your interest in making an appointment at Johns Hopkins Wilmer Eye Institute. A Wilmer Eye Institute coordinator is available to speak to you from 8:30 a.m. to 5:00 p.m., Monday through Friday.
If you are experiencing an eye emergency, please visit the Wilmer Eye Emergency Service, which is open 24 hours a day, 7 days a week at The Johns Hopkins Hospital's Adult and Pediatric Emergency Departments.