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Contact Us


contact us


Call us Monday through Friday, 8 a.m. - 4:30 p.m.

Current Members: 410-424-4528 or 1-800-808-7347 (toll free)

Prospective Members: 800-801-9322


Submit questions using our contact form. Please do not send any Protected Health Information (PHI) and personal medical information. Please include contact information in case we need to reach you.

Mailing Address

Johns Hopkins US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060

Other Important Contact Information

Premium Billing/Enrollment Fees:
410-424-4835 / out of area 1-888-717-8282
Mental Health/Substance Abuse Services:
410-424-4830 / out of area 1-888-281-3186
Pharmacy Services:
Automated Refill Service Line: 443-287-4745
Mail-Order Pharmacy: 410-338-3300
Report Health Care Fraud:
Report Privacy Concerns (HIPAA):
For more information on Privacy Practice
NurseLine/Nurse Chat Services:
1-844-344-4218 For Health Information Library
you will then need to punch in the PIN: 382 More info here.