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Summer 2011 Q&As

customer service summer 2011

Q: What should I do if I have a true emergency?

A: If you are experiencing a life-threating emergency, call 911 or proceed to the nearest emergency room. You must notify your primary care provider within 24 hours of an emergency room visit and any follow-up care must be pre-approved.

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Q: What if my primary care provider isn’t available. Who can I call if I have a health question after hours?

A: On the back of your USFHP member ID card is the phone number for our NurseLine. Members can call NurseLine 24 hours a day and speak directly to a registered nurse. The number for NurseLine is 866-444-3008. When asked for the PIN number, enter 382. You can also call your primary care provider’s office. All offices have after-hours service.

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