Please be sure to have your current insurance card(s) and a picture ID with you at the hospital. Registration coordinators will use this information to ensure that your hospital claim is billed correctly. Please be prepared to pay any deductible or co-payment amounts at the time of registration. The hospital accepts personal checks or major credit cards (Visa, Master Card, American Express or Discover). For your convenience, Suburban Hospital will bill your health insurance carrier(s) directly. You will receive a notice that your claim has been billed, along with a copy of your summary hospital charges. Please keep this information for your records.
While Suburban Hospital will make every attempt to expedite your claim and payment through the insurance provider, as the patient, you are ultimately responsible for Suburban receiving full payment of your bill. After payment has been received from your insurance carrier, you will receive a letter or statement notifying you of any balance due. In the event that your insurance carrier does not respond promptly to our payment requests, you will receive a statement every 30 days and be asked to contact the insurance provider directly.
Patient account representatives at Suburban Hospital are happy to answer any questions regarding our financial policy and will assist you with any questions about your insurance claim. If you need assistance, please call our Billing Office at 855-662-3017.
Billing for Other Professional Services
In addition to your bill from Suburban Hospital, you may also receive separate bills for professional services provided by physicians. The following physician groups provide services at Suburban Hospital.
Please note: We cannot guarantee that private physicians participate with your health insurance plan.
Suburban Hospital provides quality care to all patients regardless of their ability to pay. Suburban Hospital provides financial assistance on a case-by-case basis to eligible Montgomery County residents and others who cannot afford to pay for care. For additional information, please review our financial assistance policies. If you think you may be eligible for financial assistance, call the Financial Counseling Office at 866-323-4615, or download the Financial Assistance Application in English or Spanish.
To ensure proper billing and prompt payment, please submit complete insurance information for all insurance plans, including Medicare and Medicaid. If applicable, the hospital will bill both your primary and secondary carriers. If you do not know which plan is primary, a financial counselor will be happy to assist you. The Financial Counseling Office can be reached at 855-662-3017. If all insurance information is not given at the time of service, the bill will be the responsibility of the patient/guarantor.
Patient/Guarantor Payment Responsibilities
Commercial Insurance, Medicare, Medicaid, Blue Cross and HMO
All deductibles, co-payments or other charges not covered by insurance are due at the time of service.
A First Report of Injury, completed by your employer, should be sent to the insurance carrier and to the hospital in order for your claim to be paid. The hospital bill is your responsibility unless we have received verification from your employer that your hospitalization was the result of a compensable injury.
Suburban will bill auto insurance carriers if the patient authorizes that the benefits be paid directly to the hospital. Should this authorization be withheld, the bill will be the responsibility of the patient/guarantor.
Self Pay (No Insurance)
The hospital requires payment in full in advance of non-emergency admissions unless you have made other arrangements through the hospital’s Financial Counseling Office. All plastic/cosmetic procedure payments are due at the time of admission. For more information, please call the Financial Counseling Office at 855-323-4615.