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Campus Services

campus services information desk

Convenient dining options and a gift shop are available for visitors. More information about campus services can be found here.

Translation Services

All patients have a right to have medical information about their care translated into a language they understand. Suburban Hospital provides translation services in any language via a specially designed phone interpretation service. The system allows a conversation to be translated by a certified medical interpreter via a three-way phone. The interpreter can identify the language needed for translation and provide the interpretation. For more information about the system, visitors or patients can ask any nurse on the patient care unit.

Information Desk

The friendly volunteers at our Information Desk in the Main Lobby are happy to answer your questions and help you find your way. They are available Monday through Friday from 8 a.m. to 8 p.m.

Concierge Service

Suburban Hospital’s Concierge is available in the Main Lobby weekdays from 8:30 a.m. to 5 p.m. to assist with the admissions process, help you find a wheelchair or guide you to your appointment.

Lost and Found

If you have misplaced an item, please call our security office at 301-896-2500.


Wheelchairs are available in our Main Lobby. Please ask our Concierge or helpful volunteer staff for more information.

Patient Relations

Your care is our passion! We want you to have an excellent experience at Suburban Hospital. If we can help in any way, or if you wish to provide feedback, please call our Office of Patient and Family Experience at 301-896-2000.

Wireless Internet

Free wireless Internet service is available throughout the hospital and in all patient rooms. The “SuburbanGuest” wifi network is for use by the hospital’s guests and visitors. To connect:

  1. enable your wireless card
  2. open your Internet browser
  3. agree to the terms of use

There is no registration and no configuration of the network. It’s that simple.


Suburban Hospital provides a complimentary shuttle for patients and visitors who require assistance getting from the parking garage and main hospital entrance. The shuttle is located by the stairwell garage exit.