Enhance the patient experience by improving access, navigation, communication and care transitions. Make it easy for all members of the JHM community to fulfill our mission.
- Increased access to providers
- Increased engagement and satisfaction
- Increased use of digital resources
- Top decile patient experience scores
- Adopt best practices in patient access.
- Strategically deploy enhanced care coordination resources.
- Enhance patient engagement by leveraging digital platforms and redesigning education materials so they are more user-friendly.
- Optimize data integration and usefulness across the tripartite mission.
- Identify and mitigate barriers that contribute to a loss of productivity across JHM.
- Streamline recruitment processes to address critical talent needs.
- Implement talent management solutions as an investment in the success of our people.
Access tools and resources to become familiar with the Strategic Plan's goals strategies and outcomes.