The Sibley Memorial Hospital Innovation Hub is working with Better, a Personal Health Assistant service, to provide patients and families with health care support that extends beyond the inpatient stay. Families who have a planned hospital procedure at Sibley Memorial will be paired with a Better Personal Health Assistant (PHA), a dedicated Better staff member who provides timely problem solving to keep patients on track for a successful procedure and recovery. This initiative kicks off the hospital’s larger strategic effort to redesign and enhance the entire Sibley patient experience. Sibley Memorial Hospital is a member of Johns Hopkins Medicine.
“To continue providing excellent care, we increasingly need to think beyond our walls to support our patients,” said Richard O. Davis, Ph.D, president of Sibley Memorial Hospital. “Better’s unique ability to scale human relationships will enable us to serve patients in new and important ways.”
Better’s Personal Health Assistance service will augment the Sibley care team, enabling patients to have a coordinated experience and consistent point of contact from the time their procedure is scheduled through their post-discharge recovery. Patients and caregivers interact with their PHA directly through a simple and secure Better mobile app, conveniently available on their smartphone. Better PHAs provide patient education, reinforce discharge instructions, and perform a variety of services to save families time and reduce the anxiety and confusion surrounding health care procedures.
“This partnership represents an exciting opportunity to expand the kind of support hospitals and health care teams can provide to their patients,” said Adam Dole, Vice President Strategy at Better. “Whether it is providing timely patient education or reconciling a health insurance discrepancy, our PHAs identify and remove the barriers that can get in the way of patients achieving their health care goals.”
Sibley will begin by rolling out Better Personal Health Assistants to patients who are admitted to the hospital’s orthopedic department, a department known within the Hopkins health system for its rapid adoption of innovative approaches and best-in-class outcomes. Later this summer Better will expand the service to other hospital departments.
About Sibley Memorial Hospital
Sibley Memorial Hospital, a member of Johns Hopkins Medicine, in Northwest Washington, D.C., has a distinguished history of serving the community since its founding in 1890. As a not-for-profit, full-service, 318-bed community hospital, Sibley offers medical, surgical, intensive care, obstetric, oncology, orthopedic and skilled nursing inpatient services, and a 24-hour Emergency Department. Sibley’s campus is also home to Grand Oaks, an assisted living residence, a medical building with physician offices as well as ambulatory surgery and imaging centers. The Sibley Innovation Hub is a first-of-its-kind human-centered design studio and incubator located within a community hospital. The Hub helps accelerate the adoption of new ideas and technologies by ensuring they are designed and deployed in a way that benefits patients and the Sibley community.
Better is a Personal Health Assistant service that uses technology to scale human relationships. Better members are paired with their own team of expert Personal Health Assistants to coordinate their health care and help members achieve the health outcomes that matter most. Better is backed by the Mayo Clinic and the Social Capital Partnership. For more information, go to getbetter.com