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Patient Safety

Sibley staff and physicians follow The Joint Commission National Patient Safety Goals as our framework for quality and safety. To see our scores, please visit Johns Hopkins Patient Safety and Quality, and click on the links.

Our Staff’s Role in Patient Safety

Our staff will:

  • Wear a Sibley ID badge and introduce themselves
  • Wash hands before and after contact to prevent the spread of infection
  • Explain your condition and how you will be cared for clearly and completely
  • Check armbands and/or ask your name before administering medication or performing a test or procedure
  • Place a special armband on you as an allergy alert
  • Ask about allergies and reactions to medications, food or environment
  • Assess your risk for falling and take appropriate measures
  • Mark the site of surgery or procedure when it involves an area of the body with two sides (arms, legs, etc.)
  • Ask whether you are in pain and assist with managing pain

Your Role in Patient Safety

Our staff depends on you to actively participate in your care and let us know when more information is needed. We ask that you:

  • Provide up-to-date, accurate information about your present health condition
  • Provide a list of current medications indicating when and why you take them, including prescription, over-the-counter and herbal medications
  • Prepare by writing down questions for your healthcare professionals
  • Read all forms before signing, and ask for clarification if you need it
  • Ask questions, express concerns, and ask again if anything is not clear
  • Ask about any medication
  • Ask your caregiver to wash their hands — it’s okay to do so!

Bring an Advocate. Be an Advocate.

We welcome the involvement of others in your care. Please feel free to:

  • Ask a family member or friend to accompany you to ask questions and help remember or write answers
  • Select a single person for updates, and please let us know who that is
  • Stay as involved as possible in decisions about your treatment

What You Can Expect at Discharge

  • Discharge instructions (a list that includes diet, activity level, next appointments, etc.). Make sure to ask questions and make sure everything is clear
  • A list of your current medications. Review them with our staff, so you know what each medication is and why you are taking it. Take the list to your next primary care appointment. Ask your physician or pharmacist about any interactions

Preparing For Discharge

  • Make sure that anyone assisting you understands the type of care you will need, what to look for if your condition changes, when to call for help and whom to contact
  • Make sure you know how to operate any equipment
  • Ask about support groups for your condition

What You Can Expect After Discharge

You may receive a patient satisfaction survey in the mail from the Press Ganey® organization. Please fill out your survey and share your patient experience with us.

If You Have Patient Safety Concerns

Please tell your physician, nurse, technologist, manager or other member of your healthcare team if you have concerns.

If you feel the issue is not resolved, contact:

  • A patient representative at 202-537-4267 (Monday to Friday, 7:30 a.m. – 3 p.m.)
  • A patient coordinator, paged through the hospital operator at extension 4111 (Monday to Friday, 3:30 p.m. – 7 a.m. and all weekends and holidays)

Infection Control and Prevention

Hand washing has been proven to prevent the spread of bacteria and viruses. Before your health care provider treats you, ask if they have cleaned their hands. We use both alcohol-based gel or soap and water. You and your visitors will be expected to wash your hands routinely before and after visiting. Contact the infection control practitioner at 202-537-4266 with concerns or questions.

Smoking Cessation Information

Quitting tobacco is one of the most important steps you can take in improving your overall health. Smoking cessation programs can help you quit. Find out more from:

  • DC Tobacco Free Coalition
    1-800-QUIT-NOW (784-8669)
  • American Lung Association
    1-800-LUNG-USA (586-4872)

Additional information is available upon request.