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Images and Reports: Patient FAQs

What is the eRadiology Center?

The eRadiology Center serves patients and physicians with the management of radiology images.


Where is the eRadiology Center located?

The eRadiology Center has 2 locations:

  • Nelson Basement B104 (located on the basement level of the bank of the visitor elevators located adjacent to the Wolfe Street entrance on the Main Loop)
  • Zayed Tower 4009 (located next to the radiology waiting area)

What are the hours of operation?

The Nelson basement center location is open Monday through Friday from 7 a.m. to 7 p.m. The Zayed center location is open 24/7.


How can I contact the eRadiology Center?

Phone: 410-735-6731
Fax: 443-769-1210
Email: eradiologycenter@jhmi.edu


I had studies performed at an outside hospital or facility, and my doctor wants the images to be electronically stored at Johns Hopkins. What do I do?

Your Johns Hopkins physician will need a copy of the images and the report. Your physician will submit a request to place the outside images into the Johns Hopkins Image Archive so that the images will be available to Johns Hopkins physicians. 


Who will see my studies?

A Johns Hopkins radiologist will review your study and give a second radiology opinion, which will become a part of your medical record at Johns Hopkins. The report and images will be available to the physicians involved with your care at Johns Hopkins.


Must there be a second radiology opinion of my outside study by a Johns Hopkins radiologist?

Yes, this is done to ensure full attention to the details of your study and to improve accuracy. The images will be stored in the Johns Hopkins Image Archive, and the report will be available for review by your Johns Hopkins physician 24/7.


Is there a charge for the radiology second opinion?

Yes, the charge is needed to offset the necessary interpretation, staffing and equipment expenses incurred to provide the service. There is a reduced professional fee for this service, which typically ranges from $20 to $300 depending upon the complexity of the exam. For complex exams like PET scans, the cost can be up to $900. Some insurers pay for this service and we will try to collect from your insurer first. Despite the cost, we believe that this service is important for patient care.


How can I obtain copies of my imaging exams that were performed at Johns Hopkins?
 

You will need to complete a health information release form. One copy of your images will be provided at no charge.


How soon will the report be available?

The radiology second opinion report will be available to you in MyChart three days after it has been finalized. You may also request a paper copy of the report.


What happens to my disc after the images are downloaded?

We will notify the submitter that the disc is ready for pickup by email. If the disc is not retrieved within two weeks, it will be destroyed. We are able to provide a copy of images that were downloaded.


Who should I contact if I have questions about a bill I received for a radiology second opinion?

Patients can contact Radiology Billing at 410-735-6731

Request an Appointment

Maryland Patients

443-997-7237

 

Traveling for Care?

Whether you're crossing the country or the globe, we make it easy to access world-class care at Johns Hopkins.

Outside of Maryland (toll free)
410-464-6713

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Medical Concierge Services

International Patients
+1-410-502-7683

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Medical Concierge Services

 
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