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Patient and Family Advisory Council

The Memory and Alzheimer's Treatment Center

Patient- and family-centered care emphasizes collaboration with patients and families. At the Memory Center, we strive to promote an environment that focuses on the needs of our patients and our families. It is through collaboration that we are better able to understand our strengths and opportunities for growth. This approach to care incorporates four core concepts -- dignity and respect, information sharing, participation and collaboration.

What is the Patient and Family Advisory Council (PFAC)?

Patients and families have experience, insights, expertise, and perspectives that are invaluable to enhancing quality care. Driven from the patient and family-centered care approach, PFAC is a forum for patients and families to participate as partners with Memory Center leadership. PFAC enhances the compassionate service each patient receives and ensures that the patient perspective is infused into every clinic practice.

PFAC assists with:

  • Identifying patients’ and families’ needs and concerns
  • Development of patient-care areas and new programs
  • Making changes that affect patients and family members
  • Encouraging patients and families to be involved and to speak up
  • Strengthening communication between physicians, staff, patients and families

Patient and Family Center Care: Core Concepts

Dignity and Respect. Health care professionals listen to and honor patient and family per-spectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the plan-ning and delivery of care.

Information Sharing. Unbiased information is communicated to patients and families in an af-firming and useful way. Patients receive timely, complete and accurate information in order to effectively participate in care and decision-making.

Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.

Collaboration. Patients, families, and health care practitioners and leaders collaborate in prac-tice and program development, implementation, and evaluation.

How do I become a PFAC member?

PFAC requests members commit to a one or two year term and complete an application process. Your application will be reviewed and a formal interview will be scheduled with clinic leadership staff and /or PFAC member.  Once selected, the new PFAC member will be asked to complete the registration process with the Johns Hopkins Bay-view Medical Center Volunteer Services, which includes TB testing, a criminal back-ground check, as well as volunteer orientation.

If you are interested in becoming a PFAC member, all you need to do is complete two easy steps.

Step 1: Click here to download an application (PDF file) If you are unable to download an application, please contact the clinic manager at 410-550-5857.

Step 2: Complete the application and send it via mail or fax to the Memory Center

Mail   Attention: Andrea Nelson, RN, Director of Memory Care Programs, The Johns Hopkins Bayview Medical Center, 5300 Alpha Commons Dr. 4th floor, Baltimore, MD 21224

Phone: (410) 550-7211
Fax:  (410) 550-1407

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