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Request Patient Billing Records

Subpoenas

Subpoenas requesting Patient Billings Records should be addressed to the hospital from which the records are being requested.  The subpoena must contain the name of the patient, date of birth, dates of service for which records are being requested.

The subpoena should be served on the Custodian of Billing Records for the specific hospital and should be addressed to:

Custodian of Billing Records
(insert name of hospital)
Patient Financial Services
3910 Keswick Road, N- 3300
Baltimore, MD 21211

Billing Requests from attorneys or document retrieval companies - FEE $6.50

All billing record requests must be accompanied by a check for $6.50 made payable to:

JHHS Patient Financial Services
PO Box 415611
Boston, MA 02241-5611

All Billing Requests must also be accompanied with a REQUEST BY PATIENT OR PATIENT REPRESENTATIVE FOR COPY OF HEALTH INFORMATION signed by the patient or patient representative.

Please make sure your Request for Health Information specifically states which hospital is being authorized to release PHI. If the authorization does not state the name of the hospital, your request will be returned. 

The Billing Request must state the name of the hospital to which it is directed, and should include the name of the patient, the patient’s date of birth, and the dates of service for the bills being requested.  Please note: the patient’s date of birth and the last 4 digits of the patient’s social security number are needed to correctly identify the patient.

Also please note: If requesting bills from more than one hospital, separate requests must be sent for each hospital.

REQUESTS FOR HOSPITAL BILLS MAY BE FAXED TO 410 367-2056
or
REQUESTS CAN BE SENT BY EMAIL TO:

(Email addresses noted above are departmental and are checked daily.)

If you fax or email your request, payment should be sent simultaneously to JHHS Patient Financial Services, PO Box 415611, Boston, MA 02241-5611.

Requests will be processed and the records will be sent out by email, fax or by USPS.

Please indicate on the Request the name of the hospital from which records are being requested and please advise how you would like the records sent:

  1. in PDF format and emailed, please provide an email address; NOTE: this is the quickest way to receive your records.
  2. faxed, please provide a fax number; or
  3. US Postal Service, please provide a mailing address.

PLEASE ALLOW 30 DAYS FOR REQUEST TO BE PROCESSED AND DOCUMENTS TO ARRIVE. 

Requests for Patient Balance

To obtain balances on patient accounts, patients or their representatives should contact the Billing Customer Service Department. You can email requests to pfscs@jhmi.edu. Please provide hospital account number, date(s) of service and name of hospital.

Requests for Hospital Medical Records

Medical records can be obtained by calling the numbers listed below.

For Medical Records:
Johns Hopkins Hospital410-955-6043
         or
410-955-6044
Johns Hopkins Bayview Medical Center410-550-0688
         or
410-550-0689
Howard County General Hospital410-740-7950
Sibley Memorial Hospital 202-537-4180
         or
202-537-4088
Suburban Hospital877-763-1331

Requests for Physician Bills

Physician bills can be obtained by calling the numbers below or sending an email to the email address listed.

For Physician Billing Records:
Johns Hopkins Hospital1-855-662-3017
         or
jhupbs@jhmi.edu
Johns Hopkins Bayview Medical Center1-855-662-3017
         or
jhupbs@jhmi.edu
Howard County General Hospital1-888-834-7110
Sibley Memorial Hospital1-800-942-3363
Suburban Hospital301-896-3777