Code of Conduct
The Department of Otolaryngology-Head and Neck Surgery has developed a code of conduct to promote a positive work environment and enable the best patient care.
Behaviors that create a civil work environment and enable us to fulfill our missions of excellence in patient care, education, and research.
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Professionalism
- Be respectful, civil and cooperative with colleagues and co-workers
- Recognize that every member of the team makes important contributions
- Ensure that all team members understand overall team goals and their roles
- Ensure safe and thorough transfer of patient care to covering faculty
- Practice peer and patient confidentiality
- Avoid favoritism and side-stepping of rules
- Arrive on time
- Follow dress code
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Communication
- Practice frequent, respectful and clear communication
- Recognize importance of language, non-verbal behavior, gestures and attitudes in communicating respect for dignity of others
- Refrain from use of abusive language, threats of violence, retribution, or intimidation
- Refrain from gossip or derogatory discourse
- Refrain from making inappropriate remarks about quality of care in public — address colleagues directly in private setting or in privileged and confidential conferences
- Provide prompt, direct constructive feedback in objective terms in a private setting when concerns or disagreements arise
- Take any concern (real, perceived, big, or small) seriously and try to understand and resolve — ask for help from Department Leadership if the concern is beyond your ability or scope of authority
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Patient Care
- Acknowledge patients and family with eye contact
- Introduce yourself (name and role) to patient and/or family member(s)
- Explain to patients and family the plan of care and next steps
- Support your colleagues/team in front of patients and family
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Education
- Treat learners with dignity and respect.
- Behaviors that are considered Learner Mistreatment will not be tolerated. These behaviors include:
- Public embarrassment or humiliation
- Name calling
- Threaten with or engage in physical harm
- Require learners to perform personal services
- Subject learners to unwanted sexual advances, or ask learners to exchange sexual favors for grades or other rewards
- Subject learners to sexist or to racially or ethnically offensive remarks/names, or to offensive remarks/names related to sexual orientation
- Give learners lower evaluations or grades solely because of gender, or because of race or ethnicity, or because of sexual orientation rather than performance
- Deny learners opportunities for training or rewards based on gender, based on race or ethnicity, or based on sexual orientation
- Subject learners to negative or offensive behavior(s) based on your personal beliefs or personal characteristics other than your gender, race/ethnicity, or sexual orientation
Civility Policy for Faculty
Activities
- Faculty Reflection Rounds
- Resident Reflection Rounds
- Book Club
- Undaunted Courage, Steven Ambrose
- A Crack in Creation, Jennifer Doudna
- The Diversity Bonus, Scott Page
- Being Mortal, Atul Gawande
- Cutting for Stone, Abraham Verghese
- The Boys in the Boat, Daniel James Brown
- Factors Related to Burnout in Otolaryngology - Head and Neck Surgery (PDF)
- Duane Sewell Memorial Leadership
- 2016: “The Hippocratic Oath: Is It Still Relevant?” (PDF)
- 2014: “First Do No Harm” (PDF)
- 2012: "Beyond Mandates" (PDF)
- Other Institutional Efforts
- Joy at Johns Hopkins Medicine
- IEEE conference 2019 Education Conference and Celebration- "Respect, Teamwork and Civility: Embracing Our Educational Mission."
Symposium on Humanism and Medicine (Slideshow)
Symposium on Humanism and Medicine (Slideshow)
Professionalism Committee Members:
Eisele, David William , M.D.
Professor of Otolaryngology - Head and Neck Surgery
Professor of Anesthesiology and Critical Care Medicine
Professor of Oncology
Andelot Professor of Laryngology and Otology
Director of the Department of Otolaryngology-Head and Neck Surgery
Professor of Anesthesiology and Critical Care Medicine
Professor of Oncology
Andelot Professor of Laryngology and Otology
Director of the Department of Otolaryngology-Head and Neck Surgery
Hillel, Alexander Tell , M.D.
Associate Professor of Otolaryngology - Head and Neck Surgery
Assistant Professor of Anesthesiology and Critical Care Medicine
Assistant Professor of Anesthesiology and Critical Care Medicine
Ward, Bryan Kevin , M.D.
Assistant Professor of Otolaryngology - Head and Neck Surgery
Director, Undergraduate Medical Education, Department of Otolaryngology-Head and Neck Surgery
Director, Undergraduate Medical Education, Department of Otolaryngology-Head and Neck Surgery