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Professionalism Committee

Code of Conduct

The Department of Otolaryngology-Head and Neck Surgery has developed a code of conduct to promote a positive work environment and enable the best patient care.

Behaviors that create a civil work environment and enable us to fulfill our missions of excellence in patient care, education, and research.

  • Professionalism
    • Be respectful, civil and cooperative with colleagues and co-workers
    • Recognize that every member of the team makes important contributions
    • Ensure that all team members understand overall team goals and their roles
    • Ensure safe and thorough transfer of patient care to covering faculty
    • Practice peer and patient confidentiality
    • Avoid favoritism and side-stepping of rules
    • Arrive on time
    • Follow dress code
  • Communication
    • Practice frequent, respectful and clear communication
    • Recognize importance of language, non-verbal behavior, gestures and attitudes in communicating respect for dignity of others
    • Refrain from use of abusive language, threats of violence, retribution, or intimidation
    • Refrain from gossip or derogatory discourse
    • Refrain from making inappropriate remarks about quality of care in public — address colleagues directly in private setting or in privileged and confidential conferences
    • Provide prompt, direct constructive feedback in objective terms in a private setting when concerns or disagreements arise
    • Take any concern (real, perceived, big, or small) seriously and try to understand and resolve — ask for help from Department Leadership if the concern is beyond your ability or scope of authority
  • Patient Care
    • Acknowledge patients and family with eye contact
    • Introduce yourself (name and role) to patient and/or family member(s)
    • Explain to patients and family the plan of care and next steps
    • Support your colleagues/team in front of patients and family
  • Education
    • Treat learners with dignity and respect.
    • Behaviors that are considered Learner Mistreatment will not be tolerated. These behaviors include:
      • Public embarrassment or humiliation
      • Name calling
      • Threaten with or engage in physical harm
      • Require learners to perform personal services
      • Subject learners to unwanted sexual advances, or ask learners to exchange sexual favors for grades or other rewards
      • Subject learners to sexist or to racially or ethnically offensive remarks/names, or to offensive remarks/names related to sexual orientation
      • Give learners lower evaluations or grades solely because of gender, or because of race or ethnicity, or because of sexual orientation rather than performance
      • Deny learners opportunities for training or rewards based on gender, based on race or ethnicity, or based on sexual orientation
      • Subject learners to negative or offensive behavior(s) based on your personal beliefs or personal characteristics other than your gender, race/ethnicity, or sexual orientation

Civility Policy for Faculty

Learn more

 

Activities

  • Faculty Reflection Rounds
  • Resident Reflection Rounds
  • Book Club
    • Undaunted Courage, Steven Ambrose
    • A Crack in Creation, Jennifer Doudna
    • The Diversity Bonus, Scott Page
    • Being Mortal, Atul Gawande
    • Cutting for Stone, Abraham Verghese
    • The Boys in the Boat, Daniel James Brown
  • Factors Related to Burnout in Otolaryngology - Head and Neck Surgery (PDF)​​​​​​​
 
 

Symposium on Humanism and Medicine (Slideshow)

Symposium on Humanism and Medicine: As if the Patient Mattered, 2019
Symposium on Humanism and Medicine: As if the Patient Mattered, 2019. View brochure.
Symposium on Humanity and Medicine 2016 brochure
Symposium on Humanity and Medicine: Furthering the Art of Doctoring, 2016. View brochure.

Symposium on Humanism and Medicine (Slideshow)

Symposium on Humanism and Medicine: As if the Patient Mattered, 2019
Symposium on Humanism and Medicine: As if the Patient Mattered, 2019. View brochure.
Symposium on Humanity and Medicine 2016 brochure
Symposium on Humanity and Medicine: Furthering the Art of Doctoring, 2016. View brochure.

Professionalism Committee Members:

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