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Cultural and Linguistic Services
With the increasing diversity of the United States' population, physicians are more and more likely to encounter situations that require the delivery of culturally competent care, access to a vast array of language services, and supportive health care organizations.
The following web sites have a plethora of information that is beneficial to both physicians and patient advocates:
- CLAS Clearinghouse, Office of Minority Health, U.S. Department of Health and Human Services
- The Gay and Lesbian Medical Association
- The Joint Center on Policy and Economic Studies
- The Joint Commission
- National Association of the Deaf
- National Council on Disability
- U.S. Defense Centers of Excellence
- U.S. Department of Health and Human Services, Agency for Healthcare Research and Quality
- U.S. Department of Justice, Civil Rights Division, American with Disabilities Act
- U.S. Department of Veterans Affairs, Veterans Health Administration
National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care
The CLAS Standards were developed by the Office of Minority Health in December 2000 and updated in 2013 as a means to provide effective, equitable, understandable, respectful, and quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.
There are 15 CLAS Standards, which are divided into three themes:
- Governance, Leadership, and Workforce
- Communication and Language Assistance
- Engagement, Continuous Improvement, and Accountability
Newly enhanced CLAS Standards are now available for download
For more information please see:
- Think Cultural Health provides continuing education programs are designed to help individuals at all levels and in all disciplines promote health and health equity.
- A Physician's Practical Guide to Culturally Competent Care is a free, online educational program accredited for physicians, physician assistants, and nurse practitioners. To learn more about the development process, please visit the Document Archive. Visit the program to learn more and to register.
- A Physician’s Practical Guide to Culturally Competent Care Vignette/Video Page
- A Tool for Tribal Communities
- Becoming a Culturally Competent Health Care Organization (June, 2013)