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Quality Update - Winter 2011

Winter 2011

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Angela Feurer
Culturing caregivers’ hands was one of the methods used by Angela Feurer to show how easily bacteria can spread. Still, some caregivers on her unit wanted additional proof.
Photo by Keith weller

Articles in this Issue

Top Story

  • We're constantly reminded that cleaning hands saves lives, but it's nice to see direct evidence that it works.


  • A new approach to nurse hand-off reports helps patients and family members to be partners in safety.
  • Better data tracking empowers a kidney program to improve patient access and increase revenue.
  • Q&A with Stephanie Terezakis on the use of failure mode and effect analysis to prevent errors in radiation oncology.
  • Home care nurses use digital photography to bridge the gap between home and hospital.  
  • An employee recognition program targets "Safety Stars."

Points from Pronovost

  • An eye-opening conversation with a patient solidifies the connection between service excellence and patient safety.

The Director's Chair

  • Measurement is a vital, but often overlooked, aspect of quality improvement projects in health care.

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