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Home > News and Publications > JHM Publications > Johns Hopkins Medicine Suburban > New Directions Summer 2013
Johns Hopkins Medicine Suburban - Patient Follow-up Calls Improve Communications, Reduce Readmissions
New Directions Summer 2013
Patient Follow-up Calls Improve Communications, Reduce Readmissions
Date: July 1, 2013
Clinical Director for Orthopedics Carol Stephens, BSN, RN, ONC, is one of many nurses who make follow-up calls to patients after discharge.
The first 24 hours after discharge are key to a patient’s recovery. In February, nurses at Suburban Hospital initiated a telephone follow-up program that aims to prevent medication complications, patient anxiety and readmissions.
The nurses use Patient Call Manager System software that automatically alerts them within 24 hours that a patient has been discharged. Carol Stephens, RN, clinical director for orthopedics at Suburban Hospital, explains that the calls give her an opportunity to confirm a patient’s understanding of discharge instructions and answer questions that have arisen since the patient left the hospital.
“It’s not easy for patients to remember everything discussed when leaving the hospital,” she says. “Often, concerns come up in those first 24 hours.”
Thanks to the software’s information fields regarding medical information, admission and discharge dates, physician name and discharge comments, nursing staff are able to respond to situations quickly.
“After getting home there are questions, and sometimes confusion about medications and care instructions,” says Stephens, who notes that she and her team of nurses at Suburban make an average of 15 to 20 calls a day. Information obtained from each call is logged via computer. She says she’s prevented “near misses” with people taking new medications, and based on a telephone conversation has instructed someone to go to the emergency department for immediate treatment.
“The feedback on these calls is very positive. People feel it’s very helpful when we clarify things for them.”
Articles in this Issue
Inside this Issue
- Certified Nurse Interviews
- Fueled by Philanthropy: New Gifts Support Nursing Excellence, Education
- Nursing Initiative Tackles Post-Op Nausea
- Johns Hopkins Community Physicians Opens D.C. Location
- Suburban Welcomes New Board Chairmen
- Planning Board Approves Suburban’s Campus Enhancement Plans
- Patient Follow-up Calls Improve Communications, Reduce Readmissions
- Cancer Program Achieves Three-Year Accreditation with Commendation
- Ready, Set, Grow! Suburban Hospital Pediatrics Festival
- Focus on Philanthropy: Generous Support for Patient Navigator, Suburban Physicians
- President’s Message
- And the Winners Are…
- Suburban Celebrates Its Certified Nurses
- Orthopaedic Surgeon Daniel Valaik, M.D., Joins Suburban
- Suburban Hospital 2013 Community Benefit Report
- 3D Mammography Now Available for Breast Imaging
- Anesthesiology “Unmasked”
- Suburban Hospital and Kaiser Permanente Form a Stronger Partnership