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Dome - Clip 'n' Save Management Tips

Dome April 2014

Clip 'n' Save Management Tips

Date: April 1, 2014

Clip ’n’ Save Management Tips

Managers from across the Johns Hopkins Health System were honored in February at a celebration recognizing those individuals whose teams of five or more recorded high or significantly improved scores in the 2013 Employee Engagement Survey.

Dome asked these leaders to share, in six words or less, an aspect of their management style or a piece of advice for other leaders. We included a sample in the April issue. Here is the entire collection; those that appeared in print were edited for length.

Howard County General Hospital
Take a personal interest in your staff’s educational and career growth.
Be a good listener.

Earl Spain
Central Transport

Be a servant to all.
Judy Brown
Outcomes Management

Johns Hopkins Bayview Medical Center
Employees are human beings—treat them as such.
Lead by example; don’t just tell employees what to do.
Give personal attention to each employee.

Alexander Nodel
Vascular Lab

It is about the small things.
Paula Teague
Pastoral Care

Balance ensures long-term effectiveness.
Mutual strategic goals ensure success.

Cheri Grottenthaler
Respiratory Care

Establish trusting relationships.
Promote opportunities, growth and exposure in traditional and non-traditional work-related areas.
Continuous career development.
Open discussion: one-on-one and in leadership forum.
Ask the team to share successes and challenges; provide recognition and guidance.

John Preto
Nursing: Medicine

Ask how you can help.
Brian Balch
Network LAN

View it from the employee’s perspective.
John Rund
Hopkins ElderPlus

You can place a square block into a round hole.
Linda Snier
Accounting, Grants

Empower, appreciate and impassion your staff.
Sandra Reckert-Reusing
Communications and Public Affairs

Identify win-win solutions to problems—doing so builds teams.
Problems usually have many right answers.
Don’t marry your own idea.
Learn to find joy in situations beyond your control—while being fully intent on making things better.

Richard Bennett
Johns Hopkins Bayview Medical Center Leadership

Be honest and fair.
William Neal

Let me walk along with you.
Thaddeus Miller

Johns Hopkins Community Physicians
Link talents with responsibilities.
Have fun with what you do.
Foster thinking outside the box.

Jennifer Bailey
Transformation and Reform

Be present. Be fair. Be accountable.
Christopher Herzog

Keep an open-door policy. 
Discuss changes that will impact employees as soon as they occur.
Manage with kindness and respect.

Joy Garrison
JHCP at Wyman Park Pediatrics Support Staff

Johns Hopkins Health System Corporation
Listen more than you speak.
Build strong relationships.
Show compassion; it’s contagious.
Be confident, not arrogant.
Always show appreciation.
Admit when you’ve made a mistake.

Lisa Meyer
Patient Financial Services: MA MCO Billing

Inspire, empower and be respectful!
Trust and let people find solutions.
Only do what only you can do.
Create a strategy and share it enthusiastically.
Listen and be inclusive.
Motivate your smart people.
Make sure you have the right funding!
Have face-to-face conversations.
Reach out and be honest.
Give up control and empower.
Create opportunities, invoke change.

Dalal Haldeman
Marketing and Communications Administration

Be direct. Get involved. Have fun!
Amy Goodwin
Marketing and Communications: Internal Communications

Be willing to roll up your sleeves.
Keep the candy bowl full.
Acknowledge employees every day.
Understand the job employees perform.
Be available, no matter how busy.

Charlene Knoerlein
Supply Chain E-Commerce

50 percent managing, 50 percent leading, 50 percent doing.
David Fisher
Facilities Commissioning

Johns Hopkins HealthCare LLC
Know your employees and treat them individually.
One size does not fit all!

Maura Walden
Corporate Training, Organization Development and Community Relations

Have fun.
Take time to build relationships with each member of your team.
Treat employees as professionals.
Be flexible; people have lives outside of work.

Kimberly Sanner
Decision Support Services

Johns Hopkins Home Care Group
Make sure your staff understand what is expected and hold them accountable.
Remember the small things, such as birthdays.
Take an interest in what is going on in staff members’ lives.
Treat staff with compassion.
Have an open door and welcome staff when they want to talk.

Vicki Semanie

One-on-one meetings = two-way feedback
Denise Lannon
Human Resources

Communicate, communicate and then communicate again.
Dan Smith
Executive Team
Treat others as you would like to be treated.
Deb Channell

Be willing to change something about yourself.
Be available and attentive.

Kimberly Carl
Home Health Services

Johns Hopkins University Administration
Be visible—spend time with your staff, ask questions about their lives and interests.
Be accessible—have an open-door policy.
Be vulnerable—let staff see that as a manager, you aren’t perfect.
Say “I’m sorry” when you need to.
Give compliments in front of others.


Johns Hopkins University School of Medicine
Ensure stakeholders feel valued and appreciated.
Display the skills you require of your team.

John Crockett
DOM Billing

Lead by example and remain available.
Kenneth Stoller
General Psychiatry

Build relationships; don’t call only when there’s a problem.
You have to tackle bad news, so seek to share good news.
Care as much about your staff’s next jobs as they do.
Be human before being a boss.
Freely admit—and truly believe—that you don’t know everything.
You need an open mind for an open door to work
Daniel Hager
DOM Endocrinology
Set clear expectations.
Don’t micromanage.
Treat everyone with equal respect.
Remember to have fun.

Shirley Crow
Molecular Biology and Genetics

Treat people like they’re smarter than you, because they probably are. 
Alan Scott
Genetic Resources Core Facility

Lead by example.
Angela Wainwright
Rad MR Research

Sibley Memorial Hospital
Celebrate successes, embrace change, welcome opportunities!
Susan Ohnmacht
Critical Care Services

If you don’t know, ask for help.
Novia Minto-Muir

Appreciate team members’ individual strengths.
Celebrate personal and professional accomplishments (and birthdays!).
Encourage open communication.
Build a strong team—and don't stop building!
Keep a secret stash of chocolate for a rough day!

Jessica Michie
Rehabilitation Services

Be in the trenches.
Work a weekend.
Remember, this shift will eventually end!
Find the funny in each situation.
Allow venting in a safe space.
Give more praise than negative feedback.

Elizabeth Ronayne
Rehabilitation Services

You must be the change you want to see in others.
Never treat employees as if they are disposable.
There is good in everyone—even the good not yet tapped.
Seize every opportunity as it presents itself to speak up, take action or address an issue.
Serve compliments while still warm.
Use every disciplinary moment as a teaching opportunity.
Manage with compassion, respect and consistency.
Don’t ask anyone to do something you yourself have never done.
Communicate often and openly, but remember that listening is equally critical.
Remember everyone is human, even you.

Vivian Gibson
Medical/Surgical Services

Suburban Hospital
Always be a good listener and treat employees with respect.
Always keep an emergency container of M&M’s handy.

Bobbie Willens
Outpatient Surgery Center

Care. Be fair. Hold employees accountable.
Carol Stephens
Ortho/Neuro Nursing

Treat people with respect.
Provide the guidance and leadership employees are looking for.
Be organized.
Have a potluck every month.
Recognize staff at all times.
Be supportive.

Cora Abundo

Keep your team challenged and feeling appreciated.
Monique Sanfuentes
Community Outreach

Always be visible.
Eileen Prinkey
Operating Room

Management by walking around—pleasantly, positively.
Listen, make a decision, say “I want…”

Gloria Martin
Day Treatment

The Johns Hopkins Hospital
Create an environment of trust.
LaKiesha Brown
Radiology Customer Service

Always be sincere and approachable.
Work with and for your team.
Combat chaos with creativity.

Lauren Johnson
Cardiac Catheterization/CVIL

Let everything you say be good and helpful.
Suzy Nicol
Pathology Administration—Bayview

Trust—the foundation to build on!
Identify and use your staff’s strengths.
Create the right team, not necessarily the best team.
Remove obstacles to reaching full potential.
No downside to high staff engagement!
Raise the bar to bring out your staff’s best!

Beatrice Mudge
Radiology Body Inpatient CT

Always recognize staff talents.
Always thank, thank and thank staff.
Keep Kleenex handy and offer support.
Be polite yet stern in decisions.
Don’t undermine staff.
Be very organized and follow up.
Be on time with deadlines.
Say what you mean; don’t sugarcoat it.
Keep funny, small, dollar store gifts on hand.
Always recognize employee of the month.
Always have an open door—never closed in case someone needs me.
Always help any area of lab (even if staff aren’t my staff).
Save all emails on server to pull up for reference.

Jennifer Hurley
Analytical Pathology

Where observation is concerned, chance favors only the prepared mind.
Do the right thing always and do it well.

Gina Szymanski
Weinberg 5A Nursing
Don’t sweat the small stuff and keep a good sense of humor. Laugh a lot!
Pitch in to help when there is a crisis.
Foster an integrated, supportive staff.
Every person matters and is respected equally.
Treat each staff person like an adult professional.
Be willing to adapt and “do what makes sense” to get the job done.
Be open, be accessible and get to know each staff person as an individual.

Jean Mason
Child Mental Health Clinic

Always work as a team.
Never I; always we.
Frustrated? Stop and count to 10.

Robert Kuhn
Facilities Building and Grounds

Always have an open-door policy and never regret that you do.
Know that a happy staff makes an engaged staff
Gina Breen
Neonatology Respiratory Therapy

Be transparent.
Be honest.
Do some of the dirty work.
Include staff in all decisions whenever possible (they usually have the best solutions!).
Set the bar high—if the expectation is excellence, then staff will deliver.

Lynn Jones
Nursing Workforce Management

Be fair and consistent.
Leadership is action, not position.
What's measured improves.

Christina Staten
Cardiac Catheterization/CVIL

A leader’s greatest treasure is their team! 
My team serves our customers, and I serve my team!

Karen Carter
Materials Management Shared Services

Communicate with ALL stakeholders.
Stories change culture.
Constantly reorient to the positive and future.
Problems are temporary, specific and situational.
Practice “inquiry” as opposed to “advocacy.”
Assume positive intent.

Clint Morris
Nursing General Radiology

Be available and present.
Spend time on the unit.
Be willing to lend a hand.
Give praise for a job well done…and mean it!
Get to know your staff—ask about their families, school, etc.

Nancy Praglowski
Child Adolescent Psychiatry/Bloomberg 12 South

Involve your people in the process.
Ronald Langlotz
Nursing General Radiology

Be flexible yet fair.
Lead by example.

Tiffani Hays
Pediatric Nutrition

Hire team members, not employees.
Amber Jefferson
Materials Management Shared Services