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Dome - An A+ For Home Care

March 2010

An A+ For Home Care

By: Judy F. Minkove
Date: March 2, 2010

Hopkins' at-home health services group shines in its latest accreditation visit.

Mary Meyers Home Care
Mary Myers outside of Home Care’s clean room, the first in Maryland to meet new national standards for infusion pharmacies.

Joint Commission surveys are a fact of life for many hospitals nationwide. And though probing surveyors in search of flaws instill fear, The Johns Hopkins Hospital and its affiliates continually earn high grades from the accrediting organization. Yet there’s always been room for improvement, based on surveyors’ recommendations—except, that is, in the case of Johns Hopkins Home Health Services, Pediatrics at Home and Pharmaquip.

Last month, Home Care received the highest possible marks from a Joint Commission survey, which took place last fall. There were no recommendations for improvement. Here’s a sampling of the survey’s comments:

  • “Usually we spend our time providing agencies with ideas and policies we observed from others to help them improve their practices; however, all I have been able to do is obtain ideas and best practices from JHHCG that I can share with others!”
  • “We have never seen a warehouse so neat and organized. The floors are so shiny; you could eat off of them!”
  • “The documentation is so thorough and professional. The patient record reads like a book. It is so easy to follow the care from visit to visit and clinician to clinician.”
  • “The culture of quality and safety is evident throughout the organization. You truly live up to the Hopkins name!”
  • “Two words that I can use to describe the care I observed are caring and passionate.”

Located on Holabird Avenue and established in 1983, Home Care offers a broad range of health care products, medications and services for adults and children. Home-health visits are provided by Johns Hopkins Home Health Services and Johns Hopkins Pediatrics at Home’s nurses, therapists, social workers and aides. In addition, Johns Hopkins Pharmaquip provides a full scope of respiratory care, home medical equipment, infusion pharmacy, nursing services and medication management. They also operate the Johns Hopkins Outpatient Pharmacies.

Mary Myers, Home Care’s vice president and COO, credits the Continual Survey Preparedness Team, for the flawless results. The group of 27 employees, she explains, worked behind the scenes to prepare staff by providing the education and oversight throughout the organization. “When Nov. 16 came along,” says Myers, “all agreed: We were ready. Johns Hopkins Home Care demonstrated the safe, quality, passionate care that is just the way we do business.” 

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