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Additional Patient Information

Patient Information

We are pleased to take part in your medical care at the Johns Hopkins Metabolic Bone and Osteoporosis Center. Listed below are phone numbers, instructions and information that you might find helpful in your care. Note that we encourage all of our patients to join the Johns Hopkins patient portal, MyChart:

If you do not yet have an access code, please call 410-955-9270 to set up your account.

Test results, prescriptions, and questions:

Johns Hopkins Medicine MyChart allows you to view your test results, send messages to your doctor, renew your prescriptions, schedule appointments and more. If you do not already have an enrollment code, please contact our office (410-955-9270).

Your blood tests and other study results should be completed, interpreted and conveyed to you within two weeks. If your results are urgent, we will contact you immediately. If you have not heard from us in two weeks, please contact us via phone (410-550-2565) or send a message through MyChart.

Billing Questions

For billing questions, please call 410-933-1200.

Appointment Scheduling

To schedule an appointment at the Metabolic Bone and Osteoporosis Center on the Johns Hopkins Bayview campus, please call 410-550-2565.

Imaging Scheduling

To schedule a DXA scan at the Metabolic Bone and Osteoporosis Center on the Johns Hopkins Bayview campus, please call 410-550-2565.

IMPORTANT: DXAs performed at Johns Hopkins Bayview Medical Center as a part of our program cannot be scheduled directly through MyChart. Please call the number above to schedule.

If you have been asked by your provider to have a CT scan, X-ray, ultrasound, bone scan or other skeletal imaging test done, please call to make a radiology appointment at any Johns Hopkins location, 443-997-7237 (RADS).

After-hours and weekend emergencies

There is an on-call endocrine fellow every night after 5 p.m. and on the weekends/holidays in the event that you are having an endocrine emergency that cannot wait until business hours. For severe, life-threatening emergencies, call 911. For emergent after-hours issues that require that you speak with an endocrine physician, please call the Johns Hopkins Bayview paging operator at 410-550-0100 and ask for the adult endocrine fellow on-call. He/she will be able to assist you, and will notify your doctor of your phone call in the event there are additional issues that need to be taken care of in the days that follow.

Clinic appointments and late policy

New patient appointments are 40 minutes in length, and follow-up appointments are 20 minutes. We do our very best to stay on schedule in clinic, but we also ask that you do your best to be on time for scheduled appointments. When coming to your appointment, please budget time for inclement weather, traffic, parking and checking in. Please arrive 30 minutes prior to your scheduled appointment to allow for registration, insurance authorization and vital sign/medication intake performed by our medical assistants.

If you are over 15 minutes late, you may have the choice of rescheduling your appointment or waiting until the end of clinic to be seen with physician approval. If you are over 20 minutes late, you will need to reschedule your appointment. Of course, we will make exceptions to these guidelines on a case-by-case basis. Please call our offices (410-550-0437) if you are running more than 10 minutes late.