In This Section      

Office of Patient Experience

The Office of Patient Experience at Johns Hopkins Bayview Medical Center is here to help you navigate medical encounters and to provide an opportunity for you or your family members to report specific concerns. Our staff members are available Monday through Friday from 8:30 a.m. to 5 p.m. to assist with patient concerns and issues.

To speak with a Patient Experience Coordinator, call 410-550-0626 or email

We Welcome Your Feedback—Good or Bad

You or your family members have the right to tell us when your experience at Johns Hopkins Bayview Medical Center falls short of your expectations.

We strive to ensure that each patient's rights, needs and priorities are respected. At the same time, we appreciate your sharing examples of what we're doing right. If you've seen a staff member or provider give extra effort to deliver the highest quality service possible, please nominate them for a Golden Heart award.

How to Share a Complaint or Compliment

We encourage you to discuss your concerns with your caregivers in order to resolve the issue as soon as possible. However, if your concerns have not been addressed adequately—or if you have something positive to share about your experience—you may alert us in several ways:


Patients and family members can schedule an appointment to visit our office and speak with a patient experience coordinator Monday through Friday, 8:30 a.m. to 5 p.m. at 410-550-0626.


Patients and family members may call and request to speak to a patient experience coordinator at 410-550-0626. Calls will be returned within the next business day.


The department can be reached at


Concerns or compliments may be mailed to:

Johns Hopkins Bayview Medical Center
Office of Patient Experience
4940 Eastern Avenue
Baltimore, MD 21224

Request an Appointment

Maryland Patients



Traveling for Care?

Whether you're crossing the country or the globe, we make it easy to access world-class care at Johns Hopkins.

Outside of Maryland (toll free)

Request an Appointment
Medical Concierge Services

International Patients

Request an Appointment
Medical Concierge Services

blue suitcase