About Us

employees of hopkins wearing red johns hopkins health plans office building

Johns Hopkins Health Plans administers provider-sponsored health plans backed by the clinical and research excellence of Johns Hopkins Medicine. As a joint entity of the Johns Hopkins Health System and the Johns Hopkins University School of Medicine, Johns Hopkins Health Plans guides nearly 450,000 members toward better health. Serving Maryland and the Mid-Atlantic region, Johns Hopkins Health Plans manages the US Family Health Plan, Employer Health Programs, Priority Partners and Advantage MD.

Along with its four health plans, Johns Hopkins Health Plans has a Solutions and Innovations venture, which partners with Johns Hopkins faculty and providers, turning their research and ideas into digital products and solutions that serve global customers, including the world’s leading population health analytics software, the Johns Hopkins ACG® System.

Our Mission

The mission of Johns Hopkins Health Plans is to empower those we serve on their journey toward improved health and wellness.

Our Vision

Johns Hopkins Health Plans will be the leader in provider-sponsored health plans and solutions.

Our Core Values

Our core values are essential to upholding our mission and vision.

  • Excellence & Discovery
    Be the best. Commit to exceptional quality and service by encouraging curiosity, seeking information and creating innovative solutions.
  • Leadership & Integrity
    Be a role model. Inspire others to achieve their best and have the courage to do the right thing.
  • Diversity & Inclusion
    Be open. Embrace and value different backgrounds, opinions and experiences. 
  • Respect & Collegiality
    Be kind. Listen to understand and embrace others' unique skills and knowledge.

Contact us

Phone and Email

Provider Relations

Employer Health Programs (EHP) Customer Service
410-424-4450 or 800-261-2393
[email protected] *

Priority Partners Customer Service
[email protected] *

US Family Health Plan (USFHP) Customer Service
410-424-4528 or 800-808-7347
[email protected] *

Advantage MD Customer Service 
HMO: 877-293-4998
PPO: 877-293-5325

Advantage MD Compliance Department
Local: 410-762-1575
Toll free: 844-697-4071
[email protected]
For 24/7 hotline reporting, use: 844-SPEAK2US (844-773-2528) or email the hotline (Access ID: JHU)

Medical Management
410-424-4480 or 800-261-2421

*Please do not send any Protected Health Information (PHI) and personal medical information when sending an email. Please include contact information in case we need to reach you.

Postal Address and Deliveries

Johns Hopkins Health Plans
7231 Parkway Drive, Suite 100
Hanover, MD 21076