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Guide to International Patient Financial Services

Before Your Initial Appointment

Every international patient who visits Johns Hopkins is assigned an international financial coordinator, or IFC, to assist with charge estimates, insurance or embassy benefit verification, and making deposits. Your IFC will contact you before your initial appointment to provide a financial orientation, explain the policies and processes for patient financial services, and answer any questions you may have. 

Charge Estimates

Before you can begin receiving medical care at Johns Hopkins Medicine, your IFC will create charge estimates for the services we expect you will receive. This video explains how your IFC creates your charge estimate: 

 

The difference between the estimated charges and actual costs will be reflected on your final billing statement.

Insurance and Embassy Sponsorship

Johns Hopkins Medicine has contracts with several international insurance companies and accepts letters of authorization from several embassies. If you have insurance or embassy sponsorship, your IFC will verify coverage and request that you pay a deposit of the amount not covered by your insurance or embassy. If we cannot obtain preauthorization from your insurance company or embassy, or if Johns Hopkins Medicine does not participate with your insurance company or embassy, we will ask you to make a deposit for your treatment. 

During Your Visit

During your visit, your IFC is available via phone or email to assist with charge estimates, insurance or embassy benefit verification, and making deposits if additional appointments are scheduled for you. 

After Your Visit

At JHI, we want to make your visit as easy as possible. One way in which we do that is our special concierge billing service. Our team of billing analysts work closely with your IFC to create a billing statement that includes both physician and facility charges for your visit. 

Charges for Medical Services at Johns Hopkins Medicine

This video explains how Johns Hopkins Medicine uses two types of charges for your visit: 

 

For patients without insurance or embassy sponsorship, we will provide you with consolidated billing statements throughout your visit and a final statement after your treatment has ended. If you have a balance due on your consolidated billing statement, we will contact you. 

If you have questions about your billing statement, our friendly customer service representatives are available to take your call or email.  

Contact International Patient Financial Services

You can reach a member of our team by phone at 410-525-5497. Select option 1 for customer service. You can also reach us by email at IntlPFSCustomerSrvc@jhmi.edu