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Frequently Asked Questions

What happens if I underpay or overpay for the services?

If your deposit is more than the actual charges, we will refund you the difference. If your deposit is less than the actual charges, we will send you a bill for the difference.

How long it will take to receive a final statement?

Because we are reconciling the professional and facility charges and creating one consolidated billing package, please allow us 90 days from the last date of service to complete the final statement. This video explains how Johns Hopkins Medicine uses two types of charges for your visit: 

 

How do you calculate the charges?

The deposits we ask you to make prior to services are based on cost estimates. Estimates can vary from the actual charges based on the complexity of a service, the amount of time spent on a service, the procedure or diagnosis codes, or the location of a service. We gather information from your provider and search historical databases to determine estimates for your service. This video explains how your international financial coordinator, or IFC, creates your charge estimate: 

 

How will I receive a refund if I have already left the country?

You do not need to be present in the United States to receive your final statement or a refund. We will ask you to provide an email address and a home address so that we can contact you when the statement is ready. If you open an account in the United States to make payments during your stay, we recommend that you leave it open so we can refund back to that account if needed. If you cannot leave that account open, we can refund you by check.

Who can I contact if I have any questions about patient financial services?

If you have any questions about financial services, please contact your international financial coordinator or our customer service team.

Contact International Patient Financial Services

You can reach a member of our team by phone at 410-525-5497. Select option 1 for customer service. You can also reach us by email at IntlPFSCustomerSrvc@jhmi.edu 

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