Effective data collection, processing, validation and verification are vital for health care organizations to remain competitive in today’s global environment. Reliable and accurate data have been proven to improve situational analyses and opportunities for improvement — whether from a clinical or administrative perspective.
Johns Hopkins’ key performance indicator (KPI) comparisons program guides health care organizations in data collection and comparisons against other international institutions, so they can continue to deliver groundbreaking solutions to tackle the greatest health care challenges.
Johns Hopkins Medicine is a global leader in health care delivery, patient safety, research and medical education. At the core of all activities is our pursuit and utilization of valid and reliable data.
Our KPI comparisons program is customized to our clients’ needs. Typically, the data collected and analyzed is divided into two categories: core KPIs and client-selected indicators.
Core KPIs include Joint Commission International’s International Patient Safety Goals (IPSG) and Hospital-Acquired Infections (HAIs). The IPSG KPIs are measured against Johns Hopkins’ key targets, and the HAI KPIs are measured against the International Nosocomial Infection Control Consortium and the National Healthcare Safety Network benchmarks.
Most engagements have a phased approach:
- Assessment and review of KPI data collection methodology
- Monthly online data uploads by client, with the Johns Hopkins team educating and providing insight and training on identified gaps or risks on the data collection, verification or validation processes
- Quarterly comparisons of client data against other international health care organizations
- On-site visit(s) for continued data verification and validation
- Development support and review of KPI improvement plan
Wilma Berends, M.S.N., C.P.H.Q.
Wilma serves as a nurse consultant for the Global Services Clinical Quality and Nursing team at Johns Hopkins Medicine International. In this capacity, she facilitates the development of structures and processes needed to ensure the delivery of quality nursing and patient care.
Lisa Lockerd Maragakis, M.D., M.P.H.
As senior director of infection prevention and the hospital epidemiologist for The Johns Hopkins Hospital, Lisa Maragakis is responsible for conceptualization, planning, implementation and development of the Johns Hopkins Health System’s infection control and prevention program.
Janelle M. Sanders, M.S.N., R.N.
Janelle works for Johns Hopkins Medicine International as a clinical outcomes analyst for quality and safety. She works with global affiliates and collaborators to support outcomes management, clinical process analysis and performance improvement initiatives.
Polly Trexler, M.S., C.I.C.
Polly Trexler is the director of hospital epidemiology and infection control (HEIC) for The Johns Hopkins Hospital and Health System. She is also associate director of the HEIC clinical community.