A strong risk management program has been proven to reduce patient harm, improve quality of care and patient satisfaction, and protect health care organizations from liability exposure.
The Johns Hopkins clinical risk management program includes comprehensive solutions that are designed to do just that — help health care organizations improve patient safety and minimize unnecessary risk. We increase health care organizations’ awareness of potential safety and risk issues, assist in prioritizing action items, and work together toward measurable improvement — with patients at the heart of everything we do.
Our seasoned team of health care consultants and legal experts has experience working closely with clinical providers, leaders, staff members and industry partners on numerous risk issues, including clinical and business processes, patient safety, regulatory standards, compliance and performance improvement. Our team’s main priority is helping international health care organizations enhance their current risk management structure and processes to improve patient care.
Our solutions are customized to stakeholder needs and requirements. Typically, we begin by reviewing our client’s sentinel events root cause analysis (RCA), followed by an examination of event reporting data. This helps to identify trends and themes and to uncover potential liability gaps. Throughout the process, clients have access to Johns Hopkins’ subject matter experts in risk management, as well as access to our evidence-based safety processes and proven frameworks.
Wilma Berends, M.S.N., C.P.H.Q.
Wilma serves as a nurse consultant for the Global Services Clinical Quality and Nursing team at Johns Hopkins Medicine International. In this capacity, she facilitates the development of structures and processes needed to ensure the delivery of quality nursing and patient care.
Jeffrey Natterman, Esq.
Jeffrey Natterman is the chief legal counsel for risk management, regulatory, patient care and ethics for the Johns Hopkins Health System. He expertly guides clinicians on how to mitigate risk and unnecessary exposure to liability on the job.
Janelle M. Sanders, M.S.N., R.N.
Janelle works for Johns Hopkins Medicine International as a clinical outcomes analyst for quality and safety. She works with global affiliates and collaborators to support outcomes management, clinical process analysis and performance improvement initiatives.