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Johns Hopkins Medical Imaging

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Frequently Asked Questions

Appointment Questions

How do I schedule an appointment?

Call 443-997-7237 to schedule your exam with Johns Hopkins Medical Imaging. 

Can I bring my child with me?

Please do not bring children under the age of 12 to an appointment unless another adult is present to watch them. Safety regulations do not allow children to accompany a patient into exam areas. Siblings are welcome for prenatal ultrasound appointments with an adult chaperone.

What information do I need to provide when scheduling an appointment?

When scheduling an appointment, you will need to provide your full name and date of birth, the type of test that was ordered, the reason/diagnosis for the exam, and your insurance information. Please also have your prescription or physician order available when calling. If any special needs, please inform the agent when making your appointment.

What should I do if I’m anxious about my appointment?

We have Patient Liaisons on hand to assist you as we are committed to customer service. We understand you could be anxious and we have staff on hand to help you.

Do I need to send in my order prior to the appointment?

If you have your order, please send in advance. The only order we prefer for you to send ahead of your scheduled appointment is an MRI order — this way, we can ensure your appointment is properly scheduled in a timely manner.

Do I need an order for my mammogram?

You do not need an order for your annual screening mammogram. We ask that you obtain an order from your doctor for all diagnostic mammograms.

Do I need to schedule an appointment for an X-ray?

All x-rays are on a walk-in basis. Please check the x-ray hours for each location.

Should I arrive early for my appointment?

Yes. Patients should arrive 15 minutes before their scheduled appointment time unless otherwise directed. This is to allow for registration before the examination. Patients who provide their cell phone numbers will also receive text reminders of their appointment. You can also sign in electronically in advance through Johns Hopkins Patient Portal (MyChart).

What do I need to bring to my appointment?

Patients should always bring their picture ID, all insurance cards, exam order form and medication lists to their appointment. View the full list of necessary items.

Where are Johns Hopkins Medical Imaging centers located?

In order to best serve communities in the greater Baltimore and Washington, D.C. areas, we have convenient locations in Bethesda, Columbia, Green Spring Station and White Marsh. Additional exams and procedures are also available at The Johns Hopkins Hospital, Johns Hopkins Outpatient Center, Johns Hopkins Bayview Medical Center, Sibley Memorial Hospital and Suburban Hospital

How do I know if my appointment is changed due to inclement weather?

We will update our website with any delayed opening or early closing, as well as posting on our Facebook page. You can also call each office directly.

Can I bring my service animal?

Service animals are allowed in Johns Hopkins Medical Imaging in all public areas. Depending on the exam, they may not be allowed in the procedure room. Please call 443-997-7237 to discuss your options.

Insurance Questions

What insurances are accepted at Johns Hopkins Medical Imaging?

We participate with most insurance companies. See the full list of participating insurance companies.

How do I get pre-authorization for my exam?

After you schedule an exam, our staff will contact your health insurance company to provide preauthorization assistance for your exam, and are available to address any insurance concerns you may have.

Exam Questions

Who reads my exams?

Though you may never meet the radiologist who interprets your exams, they play a critical role in your care and provide information and recommendations to your doctor. Johns Hopkins Medical Imaging’s radiologists are subspecialists, meaning the focus on a particular disease, specific body part or organ system. For example, all breast images are read by radiologists with additional studies through fellowship training in breast imaging.

Why do you ask about pregnancy?

Certain exams will require extra precautions for pregnant women. If you are pregnant or think you are pregnant, please notify us when you call to schedule your exam and when you arrive for your appointment.

How do I prepare for my examination?

When you schedule an exam, our patient access team will provide you with any preparation instructions over the phone. You will also receive information through MyChart or in the mail. Learn more about each exam.

How long does the examination take?

This depends on the type of exam. When you schedule your exam, you will be provided with an expected time frame.

Do you have an open MRI machine?

We do not have an open MRI machine, however we do have machines that are considered large bore that are helpful for claustrophobic patients. We do not want to compromise image quality as we strive to obtain the clearest images. Our goal is to not repeat a study due to artifacts that may occur with an open bore machine.

MyChart Questions

If I need help with my MyChart, who can I contact?

Please call the MyChart Help desk at 443-997-6225.

Follow-up Questions

How will my physician receive my results?

A Johns Hopkins radiologist will interpret the images and write a detailed report. The results will be sent directly to your physician’s office. Your doctor who ordered the exam will contact you with the results of your exam.

Can I receive a copy of my image(s) or radiologist’s report?

If you are signed up for MyChart, the written report will be posted in your patient portal when it becomes available. A message notification will be sent to the email address you used to register with MyChart. If you wish to request in-person a copy of your report or images on a CD, you must complete a medical information release form. Learn how to order a CD of your images or copy of your report. Your report will be available in MyChart 3-4 business days after it is read by the radiologist.