HCAHPS SurveyJHH  Lisa Allen PhD
Lisa Allen, chief patient experience officer for Johns Hopkins Medicine, explains how we measure the patient hospital experience, particularly at The Johns Hopkins Hospital. 00:16 How do we know how our patients feel about our services? 00:48 What are the types of questions that are asked on the survey? 01:17 How does Johns Hopkins score on the survey? 01:50 How can Johns Hopkins improve?