Patient Safety Specialist
TeamSTEPPS Program Lead
Paula Kent is a patient safety specialist for the Johns Hopkins Hospital and the Johns Hopkins Armstrong Institute for Patient Safety and Quality. She is responsible for planning, implementing and evaluating safety programs throughout the hospital. Her primary responsibility involves working with the Comprehensive Unit-based Safety Program (CUSP) teams to promote a culture of sharing and learning from defects, and to work toward meeting safety goals. In this capacity, she is able to observe the safety and teamwork cultures across the organization, and especially on CUSP teams. Kent works with organizational leaders to onboard them to the CUSP Executive role and partner them with new teams. She also has responsibility for the debriefing of the Safety Culture Assessment Survey house-wide annually and is responsible for oversight of the TeamSTEPPS training program at AI.
She has a Doctor of Public Health, a Master's of Nursing and an M.B.A. from Johns Hopkins University and has a certificate in Patient Safety from IHI. She has worked in Patient Safety for more than 10 years and has an interest in measurement and monitoring of the performance of health care organizations to improve the culture of safety and delivery of safe patient care.
Kent has presented on safety topics both nationally and internationally (Mexico, Great Britain, Vietnam, Saudi Arabia and Korea) and has facilitated the education of staff and the establishment of safety teams in the United Arab Emirates. She collaborates with Johns Hopkins' schools of nursing, public health and medicine, and the Armstrong Institute on teamwork and communication and patient safety programs.