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Lisa Allen: Biographies

Lisa Allen, Ph.D., M.A.

Chief Patient Experience Officer
Lisa Allen
Lisa Allen serves as the chief patient experience officer for Johns Hopkins Medicine.

In this role, she works closely with leaders and frontline medical staff across Johns Hopkins Medicine to implement a systemwide performance improvement strategy that supports the active involvement of patients and their families in treatment and clinical care plans.

Dr. Allen is passionate about patient- and family-centered care and engagement and brings more than 25 years of experience to Johns Hopkins Medicine. She has successfully driven a culture of service excellence and accountability across large academic medical centers, community hospitals, and nonprofit and for-profit health care systems.

Before joining Johns Hopkins, Dr. Allen was the system vice president for quality, patient experience and patient safety with Steward Health Care System, an 11-hospital, community-based accountable care organization serving more than 1 million patients annually in 85 communities throughout Massachusetts. In this position, she successfully introduced patient-centered care, including best practices, to improve Hospital Consumer Assessment of Healthcare Providers and Systems scores.

Known for her collaborative leadership style, Dr. Allen served as the associate vice president for quality, patient safety and experience at UMass Memorial Health Care, the largest provider of health services for central and western Massachusetts. She also led patient safety and quality efforts for 20 years as the director of quality management and outcomes measurement at Hartford Hospital in Connecticut.

Dr. Allen earned her Ph.D. and M.A. in medical anthropology and community medicine from the University of Connecticut. She holds a bachelor’s degree in cultural anthropology from San Diego State University.

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