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Wilmer Optical Satisfaction Policy

Prescription Eyewear:

Every pair of eyeglasses ordered from Wilmer Optical is custom made to order. Therefore, Wilmer Optical cannot refund any products that are not resalable or returnable to the manufacturer. We are happy to service all of our products, and guarantee their quality and workmanship. Wilmer Optical provides a limited warranty that protects against manufacturing defects in products associated with normal wearing conditions. Accidental breakage, abuse, or loss are not covered by this warranty. Warranties are only in effect for the duration offered by the manufacturer, are non-extendable, and begin at the time of the order. Please consult with a Wilmer optician to verify these details.

Doctors Changes and Non-Adapts:

Wilmer Optical will honor a one-time Rx change made by the Doctor up to 60 days following the original order. Subsequent changes will incur additional charges.

In the event that a patient does not adapt to a pair of prescription Progressive eyeglasses within 60 days, Wilmer Optical will remake the glasses (only one time) into a standard bifocal at no additional charge to the patient. No refund will be given for the price difference in materials.

Contact Lenses:

Many disposable contact lenses and planned replacement contact lenses are eligible for a refund or store credit if returned within 45 days from the date of initial order. The boxes must be unopened and in resalable condition.

Most RGP and Daily Wear Vial contact lenses have a 45-day to 75-day warranty from the date of order, and are returnable for a refund or store credit. Vials must be returned with the contacts, and all lenses must match the micro barcode imprinted in the lens to be eligible for refund or credit. Any patient found to be fraudulently returning lenses not matching the order will immediately forfeit any and all refunds, and will be barred from future care at the Wilmer Eye Institute and Wilmer Optical.

Custom Contacts and Keratoconus Lenses:

Even though custom lenses are very expensive, most are not returnable or refundable. If the manufacturer allows any such returns, Wilmer Optical will convey this information to the patient and will honor the policy. Some manufacturers only offer a 50% credit if the order is changed or cancelled, and any additional cost are the responsibility of the patient.

Contact Lens Follow-Up Exams:

It is the responsibility of the patient to keep all contact lens follow-up appointments with their Wilmer provider. If a patient misses or fails to keep such appointments, Wilmer Optical cannot extend the return policy, and the patient will incur additional charges.

Warranty Limitations:

Please note Warranties are available only as the manufacturer policies permit, so Wilmer Optical and your Wilmer provider do not have the ability to make exceptions or changes.

Wilmer Optical Management            
Effective 1/1/07

Dr. Sheila West on the Link Between Smoking and Eye Disease in Women - 7/23/2014

Dr. Pradeep Ramulu and Colleagues Study Relationship Between Vision Loss and Work Status - 7/18/2014

Wilmer Resident Receives Lindstrom Research Grant - 7/11/2014

Four Wilmer Researchers Receive BrightFocus Foundation Awards - 7/10/2014

Dr. Michael Repka Part of Team Researching Telemedicine and ROP - 6/27/2014

Dr. M. Valeria Canto-Soler and Colleagues Featured on WBAL-TV - 6/24/2014

Dr. M. Valeria Canto-Soler and Colleagues Use Human Stem Cells to Create Light-Sensitive Retina in a Dish - 6/10/2014

Wilmer's Division of Ocular Immunology Announces "Living With Uveitis" Support Group - 6/10/2014

Dr. Neil Bressler to Speak on Diabetic Retinopathy at National Eye Health Summit and Webcast - 6/10/2014

Dr. Donald Zack Receives a Research to Prevent Blindness Nelson Trust Award for Retinitis Pigmentosa - 6/9/2014

Dr. Michael Boland Leads Study on Effectiveness of Automated Telecommunication-Based Reminders on Adherence to Glaucoma Medication Dosing - 6/4/2014

Dr. Christina Prescott Discusses Summer Eye Protection on Fox 45 News - 6/1/2014

Dr. Jonathan Song Discusses Treatment Options for Pediatric Cataracts - 5/23/2014

Johns Hopkins' Jordan Green Discusses His Work at Wilmer's Translational Tissue Engineering Center - 5/21/2014

Longtime Wilmer Employee Lillie Alston Honored by Hopkins - 5/19/2014

Dr. Richard Semba: Diets Rich in Antioxidant Resveratrol Fail to Reduce Deaths, Heart Disease or Cancer - 5/12/2014

Dr. Neil Miller Explains Eye Twitching in The Wall Street Journal - 5/12/2014

Dr. Hendrik Scholl Receives ARVO Award - 5/7/2014


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