Satisfaction Policies
Prescription Eye Wear:
Every pair of eyeglasses ordered from Wilmer Optical is custom made to order. Therefore it is not Wilmer Optical’s policy to refund any products that are not resalable or returnable by the manufacture. We are happy to service all of our products and back up with a warranty for quality and workmanship from the manufacture. Warranties cover against manufactures defects under normal wearing conditions and do not cover for accidental breakage, abuse or loss. Warranties are in effect only for the duration offered by the manufacture. Please confirm these policies and terms of any warranty with your optician. Warranty periods start at the time of order and are not extendable.
Doctors Changes and Non Adapts:
Wilmer Optical will honor a one time Rx change made by the Doctor for 60 days following the original order. Subsequent changes will incur additional charges.
In the event that a patient does not adapt to a pair of prescription Progressive eyeglasses within 60 days Wilmer Optical will remake the glasses one time into a Standard Bifocal at no additional charge to the patient and no refund will be given for the price difference in materials.
Contact Lenses:
Many Disposable Contact Lenses and Planned Replacement Contact Lenses are returnable for a refund or store credit if returned within 45 days from the date of order. The boxes must be unopened and in resalable condition.
Most RGP and Daily Wear Vial Contact Lenses have a 45 day to 75 day warranty from the date of order and are returnable for a refund of store credit. Vials must be returned with the contacts and all lenses must match the micro barcode imprinted in the lens to receive refund or credit. Any patient found fraudulently returning lenses not matching the order will immediately forfeit any and all refunds and be barred from future care from the Wilmer Eye Institute and Wilmer Optical.
Custom Contacts and Keratoconus Lenses:
Even though Custom Lenses are very expensive most are not returnable or refundable. If the manufacture allows any such returns we will pass it along to the patient. Some manufacturers only offer a 50% credit if the order is changed or cancelled and any additional cost are the responsibility of the patient.
Contact Lens Follow-up Exams:
It is the responsibility of the patient to keep all Contact Lens Follow-up appointments with the Doctor. If a patient misses or fails to keep such appointments Wilmer Optical can not extend the return policy and the patient will incur additional charges.
Warranty Limitations:
Please note Warranties are available only as the manufactures policies permit, so Wilmer Optical and your Doctor do not have the ability to change or make exceptions.
Wilmer Optical Management effective 1/1/07
