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*ATTENTION - Please do not send any Protected Health Information (PHI) and personal medical information when using any E-mail links below. Please include contact information in case we need to reach you.

Customer Service

If you would like to get information on benefits, services, check on the status of a claim or you are looking for information on how to enroll, the Customer Service Department is here for you.

CALL:
410-424-4528
1-800-808-7347 (toll free)
Monday through Friday
8 a.m. - 4:30 p.m.

 EMAIL:
Submit questions using our Contact Form.

WRITE:
Johns Hopkins US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060
 

Other important phone numbers:

Premium Billing / Enrollment Fees:

410-424-4835 or
1-888-717-8282 (out of area)

Mental Health / Substance Abuse Services:

410-424-4830 or
1-888-281-3186 (out of area)

Pharmacy Services:

Automated Refill Service Line: 410-338-3300
Mail-Order Pharmacy: 410-338-3300

Report Health Care Fraud:

410-424-4996

Report Privacy Concerns (HIPAA)

Email: hipaa@jhmi.edu
call: 410-735-6509
For more information on Privacy Practice

NurseLine / Nurse Chat Services 

1-866-444-3008 For Health Information Library you will then need to punch in the Pin number: 382 More info here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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