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US Family Health Plan

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ATTENTION - Please do not send any Protected Health Information (PHI) and personal medical information when using any E-mail links below. Please include contact information in case we need to reach you.

Customer Service

If you would like to get information on benefits, services, check on the status of a claim or you are looking for information on how to enroll, the Customer Service Department is here for you.

CALL:
410-424-4528
1-800-808-7347 (toll free)
Monday through Friday
8 a.m. - 4:30 p.m.

 EMAIL:
Submit questions using our Contact Form.

WRITE:
Johns Hopkins US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060

 

Other Important Numbers

Premium Billing / Enrollment Fees:
410-424-4835 / out of area 1-888-717-8282
Mental Health / Substance Abuse Services:
410-424-4830 / out of area 1-888-281-3186
Pharmacy Services:
Automated Refill Service Line: 443-287-4745
Mail-Order Pharmacy: 410-338-3300
Report Health Care Fraud:
410-361-6548
Report Privacy Concerns (HIPAA):
410-735-6509
Email: hipaa@jhmi.edu
For more information on Privacy Practice
NurseLine / Nurse Chat Services:
1-844-344-4218 For Health Information Library
you will then need to punch in the Pin number: 382 More info here.