*ATTENTION - Please do not send any Protected Health Information (PHI) and personal medical information when using any E-mail links below. Please include contact information in case we need to reach you.
If you would like to get information on benefits, services, check on the status of a claim or you are looking for information on how to enroll, the Customer Service Department is here for you.
1-800-808-7347 (toll free)
Monday through Friday
8 a.m. - 4:30 p.m.
Submit questions using our Contact Form.
Johns Hopkins US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060
Other important phone numbers:
Premium Billing / Enrollment Fees:
Mental Health / Substance Abuse Services:
1-888-281-3186 (out of area)
|Automated Refill Service Line: 410-338-3300|
Mail-Order Pharmacy: 410-338-3300
Report Health Care Fraud:
Report Privacy Concerns (HIPAA)
For more information on Privacy Practice
NurseLine / Nurse Chat Services
|1-866-444-3008 For Health Information Library you will then need to punch in the Pin number: 382 More info here.|