*ATTENTION - Please do not send any Protected Health Information (PHI) and personal medical information when using any E-mail links below. Please include contact information in case we need to reach you.
Customer Service
If you would like to get information on benefits, services, check on the status of a claim or you are looking for information on how to enroll, the Customer Service Department is here for you.
CALL:
410-424-4528
1-800-808-7347 (toll free)
Monday through Friday
8 a.m. - 4:30 p.m.
EMAIL:
Submit questions using our Contact Form.
WRITE:
Johns Hopkins US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060
Other important phone numbers:
Premium Billing / Enrollment Fees: | 410-424-4835 or |
Mental Health / Substance Abuse Services: | 410-424-4830 or 1-888-281-3186 (out of area) |
Pharmacy Services: | Automated Refill Service Line: 410-338-3300 Mail-Order Pharmacy: 410-338-3300 |
Report Health Care Fraud: | 410-424-4996 |
NurseLine | 1-866-444-3008 For Health Information Library you will then need to punch in the Pin number: 382 More info here. |
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