*Please do not send any Protected Health Information (PHI) and personal medical information when using any E-mail links 
below. Please include contact information in case we need to reach you.
Customer Service
If you would like to get information on benefits and services or to check on the status of a claim, the Customer Service Department is here for you.
CALL:
410-424-4528
1-800-808-7347 (toll free)
Monday through Friday
8 a.m. - 4:30 p.m.
WRITE:
US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060
or E-Mail: usfhpcustomerservice@jhhc.com
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Enrollment
Looking for information on how to enroll, disenroll or transfer? Request a membership card or update your address and/or Medicare information.
Call: 410-424-4780 or 1-800-261-2396 ext.4780.
or E-Mail: usfhpcustomerservice@jhhc.com
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Premium Billing / Enrollment Fees:
If you have questions related to billing or payment of enrollment fees
Call: 410-424-4835 or 1-888-717-8282
or E-Mail: usfhpcustomerservice@jhhc.com
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USFHP Feedback:
If you would like to offer a suggestion, lodge a complaint or pass along a compliment, please contact (e-mail) us at: usfhpcustomerservice@jhhc.com
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Dental Discount Information:
If you have any questions about your dental discounts or which providers are closest to you, please call the Plan’s Customer Service department at 1-866-357-3304
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Vision Discount Information:
If you have any questions about your vision benefits or which providers are closest to you, please call the Plan’s Customer Service department at 1-800-808-7347 or 410-424-4528.
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Mental Health / Substance Abuse Services:
In area: 410-424-4830
Out of area: 1-888-281-3186
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Pharmacy Services:
If you have questions regarding your Pharmacy Benefits, please contact Customer Service Department:
410-424-4528 or 1-800-80-USFHP (1-800-808-7347)
Automated Refill Service Line: 410-338-3300
Mail-Order Pharmacy: 410-338-3300
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Report Health Care Fraud:
Health care fraud can happen to you. If you think you have encountered a case of health care fraud, call us at 410-424-4996 or E-mail usfhpcustomerservice@jhhc.com so that we can investigate.
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To arrange for emergency or urgent care:
In area: Call your health center
Out of area: 1-800-859-0950
Out of country: Call your health center within seven days of return
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After-hours medical advice and assistance:
Call your health center and you will be connected to our After Hours Triage Department.
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For an emergency:
911
