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Contact Us

*Please do not send any Protected Health Information (PHI) and personal medical information when using any E-mail links below. Please include contact information in case we need to reach you.

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Customer Service
If you would like to get information on benefits and services or to check on the status of a claim, the Customer Service Department is here for you.

CALL:
410-424-4528
1-800-808-7347 (toll free)
Monday through Friday
8 a.m. - 4:30 p.m.

WRITE:
US Family Health Plan
Customer Service Department
6704 Curtis Court
Glen Burnie, MD 21060

or E-Mail: usfhpcustomerservice@jhhc.com

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Enrollment
Looking for information on how to enroll, disenroll or transfer? Request a membership card or update your address and/or Medicare information.

Call: 410-424-4780 or 1-800-261-2396 ext.4780.

or E-Mail: usfhpenrollment@jhhc.com

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Premium Billing / Enrollment Fees:
If you have questions related to billing or payment of enrollment fees

Call: 410-424-4835 or 1-888-717-8282

or E-Mail: usfhppremiumbilling@jhhc.com

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USFHP Feedback:
If you would like to offer a suggestion, lodge a complaint or pass along a compliment, please contact (e-mail) us at: usfhpfeedback@jhhc.com

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Dental Discount Information:
If you have any questions about your dental discounts or which providers are closest to you, please call the Plan’s Customer Service department
at 1-866-357-3304

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Vision Discount Information:
If you have any questions about your vision benefits or which providers are closest to you, please call the Plan’s Customer Service department
at 1-800-808-7347 or 410-424-4528.

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Mental Health / Substance Abuse Services:
In area: 410-424-4830
Out of area: 1-888-281-3186

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Pharmacy Services:
If you have questions regarding your Pharmacy Benefits, please contact Customer Service Department:
410-424-4528 or 1-800-80-USFHP (1-800-808-7347)

Automated Refill Service Line: 410-338-3300

Mail-Order Pharmacy: 410-338-3300

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Report Health Care Fraud:
Health care fraud can happen to you. If you think you have encountered a case of health care fraud, call us at 410-424-4996 or E-mail compliance@jhhc.com so that we can investigate.

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To arrange for emergency or urgent care:
In area: Call your health center
Out of area: 1-800-859-0950
Out of country: Call your health center within seven days of return

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After-hours medical advice and assistance:
Call your health center and you will be connected to our After Hours Triage Department

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For an emergency:
911