We are pleased to announce a new feature on our Web site. We know you have questions about the Johns Hopkins US Family Health Plan—how it works, what to do, what not to do—and Customer Service has the answers. So we asked them to sponsor a regular column addressing the most popular topics. With each new season we will feature a new USFHP Customer Service Supervisor answering questions members have been asking.
Can't find the answer you were looking for? Visit our standard FAQ's page here.
Q: I am a long-time smoker looking to quit. Does the Johns Hopkins US Family Health Plan offer any programs for smokers seeking help to quit?
Q: I was curious about my health care choices. My spouse is an active duty service member, and we are both new to the area. I had heard that if I enroll with TRICARE Prime I would need to seek my care at a military installation. I then received a package in the mail about enrolling with the Johns Hopkins US Family Health Plan. I’m confused; can I enroll with Johns Hopkins and still receive my TRICARE Prime benefits?
Q: Since joining the Plan I’ve started watching what I eat and exercising more. Does the US Family Health Plan offer any programs for eating and living a healthier lifestyle?
Q: I just adopted a baby and wanted to know what I needed to do in order to get her enrolled in the Johns Hopkins US Family Health Plan?
Q: I have a child that is going away to college. Can I keep them enrolled in the Johns Hopkins US Family Health Plan?
Q: How do I report or express a possible concern regarding a privacy issue that happened at my physician’s office?
Q: I just noticed a premium increase in my billing for my US Family Health Plan. Did the cost go up?
Q: Last month my husband called for an ambulance to be sent to our location after I was unconscious from a fall, but when they got here, I felt better and I didn’t end up going to the hospital. Will I be billed for this service?
Q: I’m not a member yet, but wanted to know about your hours of operation at the primary care sites?
Q: I am 62 years old, how will the new National Defense Authorization Act (NDAA) affect my enrollment in the Johns Hopkins US Family Health Plan?
Q: (The cost of my prescription copay just went up.) Is there any way I can save on medications I have to take every day?
Q: What if my primary care provider is not’t available. Who can I call if I have a health question after hours?