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Winter 2013 Q&As

AC_winter2013smQ: I notice there’s an NCQA seal on your website; what is it and what does it mean?

The NCQA seal is a widely recognized symbol of quality. For consumers and employers, the seal is a reliable indicator that an organization is well-managed and delivers high quality care and service. For more information on NCQA, please follow this link.

Q: What does it mean if a practice is considered a patient-centered medical home?

A patient-centered medical home is a model of care that strengthens the clinician-patient relationship by replacing episodic care with coordinated care and a long-term healing relationship. Each patient has a relationship with a primary care clinician who leads a team that takes collective responsibility for patient care, providing for the patient’s health care needs and arranging for appropriate care with other qualified clinicians. The medical home is intended to result in more personalized, coordinated, effective and efficient care.

A medical home achieves these goals through a high level of accessibility, providing excellent communication among patients, clinicians and staff and taking full advantage of the latest information technology to prescribe, communicate, track test results, obtain clinical support information and monitor performance.

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