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Answer Center

We are pleased to announce a new feature on our Web site. We know you have questions about the Johns Hopkins US Family Health Plan—how it works, what to do, what not to do—and Customer Service has the answers. So we asked them to sponsor a regular column addressing the most popular topics. With each new season we will feature a new USFHP Customer Service Supervisor answering questions members have been asking.

Can't find the answer you were looking for? Visit our standard FAQ's page here.

Summer2013sm
Summer 2013

Q: Last month my husband called for an ambulance to be sent to our location after I was unconscious from a fall, but when they got here, I felt better and I didn’t end up going to the hospital. Will I be billed for this service?
Q: I’m not a member yet, but wanted to know about your hours of operation at the primary care sites?

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AC_Spring2013xsm
Spring 2013

Q: What does it mean if my pharmacist says "prior authorization" is needed?
Q: Do some prescription drugs have additional requirements for coverage?

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AC_winter2013
Winter 2013

Q: I notice there's an NCQA seal on your website; what is it and what does it mean?
Q: What does it mean if a practice is considered a patient-centered medical home?

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Fall2012sm
Fall 2012

Q: If I become ill while traveling, what do I need to do?
Q: What about Prescriptions while traveling?

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Summer2012sm
Summer 2012

Q: Will the dental program with Johns Hopkins affect my current dental insurance?
Q: How do I locate a dental provider?
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Spring2012sm

Spring 2012

Q: If I enroll in the Johns Hopkins US Family Health Plan, when is my effective start date?
Q: How do I locate or choose a Primary Care location?

 

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Winter2012

Winter 2012

Q: How do I enroll in the Johns Hopkins US Family Health Plan?
Q: I am 62 years old, how will the new National Defense Authorization Act (NDAA) affect my enrollment in the Johns Hopkins US Family Health Plan?

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Fall2011

Fall 2011

Q: Can my spouse and I get treatment for infertility under the Plan?
Q: (The cost of my prescription copay just went up.) Is there any way I can save on medications I have to take every day?

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Summer2011sm

Summer 2011

Q: What should I do if I have a true emergency?
Q: What if my primary care provider is not’t available. Who can I call if I have a health question after hours?

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Spring2011sm

Spring 2011

Q: Do I have to sign up for Medicare Part B?
Q: When do I show my Medicare card instead of my USFHP card?
Q: How do I find out what services are not covered by USFHP?

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Winter2011sm

Winter 2011

Q: What’s the name of my plan?
Q: Which doctors can I use?
Q: Why do I have to answer so many questions when I call Customer Service for help?

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