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Patient Relations

patient relations

The Johns Hopkins Hospital is committed to providing you and your loved ones a respectful and positive experience. 

All of us are here to listen and help address any concerns that you may have. Our goal is to ensure you and your family are provided with safe, high quality and compassionate care and service.

If we are not meeting your expectations, please discuss your concerns with the team or a manager where you are receiving your care. If your concerns remain unresolved, please contact Patient Relations and we will step in to help.

Hours of Operation:
Monday – Friday
8:30 a.m. – 5 p.m.

You may submit an email to PatientRelations@jhmi.edu or call 410-955-2273 to speak with a member of the Patient Relations team.

For urgent issues after hours and on weekends, please contact The Johns Hopkins Hospital Operator and ask for the Administrator on Call at 410-955-5000.

For answers to your billing and insurance questions, please review the comprehensive payment information provided by Johns Hopkins Medicine.


How to Share Your Feedback

We encourage you to discuss your feedback with your caregivers in order to resolve the issue as soon as possible. However, if your concerns have not been addressed adequately we also would like to hear from you:

Online Form for Concerns or Compliments

Patients and family members may fill out this online form to provide feedback.

Email

Concerns or compliments about The Johns Hopkins Hospital can be emailed to PatientRelations@jhmi.edu

Phone

Patients and family members may call and request to speak to Patient Relations at 410-955-2273. Note: We strive to return your call within the day; all calls will be returned within the next business day.

Appointment

Patients and family members can schedule an appointment to visit our office and speak with a Patient Relations team member, at 410-955-2273. We can also meet with you where you are receiving care and/or attend family meetings.

Mail

Concerns or compliments may be mailed to:
The Johns Hopkins Hospital Patient Relations Department
600 North Wolfe Street
Carnegie 100

Baltimore, MD 21287

Surveys

After your visit, you may receive a survey about your patient satisfaction. Filling it out can benefit you and other future patients, and we encourage you to complete the "Comments" section to express positive or negative feedback. Your comments will remain anonymous unless you specify otherwise.


Patient Bills of Rights


Affiliates' Patient Relations

Below are contact information and links to patient relations staff members at our affiliate hospitals.

Johns Hopkins All Children's Hospital

501 Sixth Avenue South
St. Petersburg, FL 33701
Main Hospital: 800-456-4543
Patient Relations Phone: 727-767-2110
Patient Relations Email: achfamilyrep@jhmi.edu
Get Well Network can be reached through a keyboard on each child's TV.
Johns Hopkins All Children’s Patient Relations website

Johns Hopkins Home Care Group

Johns Hopkins Home Care Group
5901 Holabird Avenue, Suite A
Baltimore, MD  21224
Main Number: 410-288-8000
Email: dhohl1@jhmi.edu

Howard County General Hospital

5755 Cedar Lane
Columbia, MD 21044
Main Hospital: 410-740-7890
Patient Relations Phone: 410-720-8200
Email: hcghpatientrelations@jhmi.edu
HCGH Patient Relations website

Sibley Memorial Hospital

5255 Longboro Road N.W.
Washington, D.C. 20016
Main Hospital: 202-537-4000
Patient Advocate: 202-537-4267 (Care to Share line)
Leave message and receive follow-up.
Email: sibleypatrelations@jhmi.edu
Sibley Patient Relations website

Johns Hopkins Bayview Medical Center

4940 Eastern Avenue
Baltimore, MD 21224
Main Hospital: 410-550-0100
Patient Relations Phone: 410-550-0626
Email: patientexperiencebayview@jhmi.edu 
Johns Hopkins Bayview Patient Relations website

Suburban Hospital

8600 Old Georgetown Road
Bethesda, MD 20814
Main Hospital: 301-896-3100
Patient Relations Phone: 301-896-3043
Email: suburbanpatrelations@jhmi.edu
Suburban Patient Relations website

Johns Hopkins Community Physicians (JHCP)

If you'd like to give feedback on your service, please call us at 410-516-0203 to speak with a member of the Patient Relations team, or email us at jhcpfeedback@jhmi.edu. For all billing-related concerns, patients can contact the JHCP Billing Office Customer Service at 888-300-0355.

Request an Appointment

Maryland Patients

410-955-5000

 

Traveling for Care?

Whether you're crossing the country or the globe, we make it easy to access world-class care at Johns Hopkins.

Outside of Maryland (toll free)
410-464-6713

Request an Appointment
Medical Concierge Services

International Patients
+1-410-502-7683

Request an Appointment
Medical Concierge Services

 
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