Service Animal Policy

Service animals are welcome in all public areas of the hospital. For more detailed information, call Patient Relations at 410-955-2273 or email patientrelations@jhmi.edu. 

What Is a Service Animal?

A service animal is any guide dog, signal dog, or other animal trained to assist individuals with disabilities. The animal may be trained by an organization or its handler, and does not require certification or a license. They may not always wear harnesses, collars or any official designation that they are service animals. Service animals are not pets, but rather working animals that help ensure the safety of people with disabilities.

How Do Service Animals Help?

Service animals work in the following ways:

• Guiding people who are blind or who have low vision
• Alerting people who are deaf or hearing-impaired to sounds and the presence of others
• Pulling wheelchairs for people with impaired mobility
• Alerting people to the onset of seizures
• Providing physical support and assisting people with stability and balance

Patient Handbook

This handbook will familiarize you with hospital services and policies and answer many questions you may have during your hospital stay.
Downloadable PDF

Visitor's Guide

This guide will provide you with directions to the hospital, a campus map, important phone numbers, and information on parking, transportation, and dining options.
Downloadable PDF