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Service Excellence...

...is not just a good attitude; it's a great one. 

It's our culture.

Service Excellence at Johns Hopkins Medicine is a way of working, a way of interacting, and a way of thinking about our jobs as we work together with others.

Announcements

  • Third Quarter FY 09 Data
    Press Ganey Patient Satisfaction quarterly reports are now available online.  See the Patient Satisfaction section of the site.
  • 2008 Annual Celebration of Service Excellence
    Videos from our Keynote speakers are now available online!  Please click here to view.
    New! 
    Handouts now available.  See video link above.
  • Johns Hopkins Home Care Group Service Awards
    Congratulations to the January 2009 winner!  Click here to read the story.
  • Public Reporting of Patient Satisfaction Data
    HCAHPS data is now available on the Hospital Compare website.Videos from our Keynote speakers are now available online!  Please click here to view.
    New! 
    Handouts now available.  See video link above.
Charles Wallin

Charles Wallin, Protective Services Officer, The Johns Hopkins Hospital

A woman found herself wandering the unfamiliar streets of Baltimore City with two young children in the wee hours of a rainy morning. She was searching for the hospital’s emergency room, where her husband had been rushed earlier. After walking several more blocks and more than a half hour later, she was approached by a security vehicle. Behind the wheel was Protective Services officer Charles Wallin, who offered his assistance. He drove the mother and kids to the ER, carried the children inside to the waiting area, and found out where her husband had been admitted. Before the visitor could thank him, Wallin had left to continue his security rounds and focus on the next opportunity for support.

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