Service Excellence

Johns Hopkins Hospital

Service Excellence...

...is not just a good attitude; it's a great one.

It's our culture.

Service Excellence at Johns Hopkins Medicine is a way of working, a way of interacting, and a way of thinking about our jobs as we work together with others.

Announcements

Johns Hopkins Home Care Group Service Awards
Congratulations to the 2nd Quarter winner! Click here to read the story.
First Quarter FY 09 Data
Press Ganey Patient Satisfaction quarterly reports are now available online. See the Patient Satisfaction section of the site.
Public Reporting of Patient Satisfaction Data
HCAHPS data is now available on the Hospital Compare website.

Michael Hawkins, Security, The Johns Hopkins Health System Corporation

In subzero weather, Officer Hawkins assisted a staff member whose car was having trouble by ensuring that the employee was sheltered from the weather and waiving down the tow-truck when it arrived. He continued to stay at his post and carry out his daily duties while remaining cheerful and encouraging to the employee.

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