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Service Excellence...

...is not just a good attitude; it's a great one. 

It's our culture.

Service Excellence at Johns Hopkins Medicine is a way of working, a way of interacting, and a way of thinking about our jobs as we work together with others.

Announcements

  • Public Reporting of Patient Satisfaction Data
    HCAHPS data is now available on the Hospital Compare website.
  • Third Quarter FY 08 Data 
    Look for the next quarterly Press Ganey patient satisfaction data in late April 2008.
  • Service Recovery
    Service Recovery training will be rolled out this calendar year.  The Bayview campus has already begun to roll-out the program, with the JHH campus soon to follow.

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Allison A.S. Wimms, Corporate Training, Johns Hopkins HealthCare

Allison spent time organizing and assisting in the JHHC Wellness Week Activities. She was the driving force behind the communications with the staff and provided outstanding leadership in helping coordinate guest speakers. It was mentioned that Wellness Week would not have happened without her talents and efforts.

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