Service Excellence

Johns Hopkins Hospital

Service Excellence...

...is not just a good attitude; it's a great one.

It's our culture.

Service Excellence at Johns Hopkins Medicine is a way of working, a way of interacting, and a way of thinking about our jobs as we work together with others.

Announcements

First Quarter FY 10 Data
Press Ganey Patient Satisfaction quarterly reports are now available online. See the Patient Satisfaction section of the site.
Johns Hopkins Home Care Group Service Awards
Congratulations to the July 2009 winners! Click here to read the stories.
Public Reporting of Patient Satisfaction Data
HCAHPS data is now available on the Hospital Compare website.Videos from our Keynote speakers are now available online! Please click here to view.
New! Handouts now available. See video link above.

Mario Buckson, Cardiology, Patient Service Coordinator, School of Medicine

As a patient service coordinator, it's Mario Buckson's job to make the patients' hospital stay as positive as possible. However, one situation demonstrated how far he is willing to go to support a visitor. An 86-year-old gentleman admitted to the hospital had shared with Buckson that his military medals had been stolen from his home.

Instead of dismissing the loss, Buckson contacted Sen. Barbara Mikulski and state Sen. David Brinkley with a special request that the patients' medals and certificates be replaced. The request was satisfied. In March, Buckson presented the medals to the patient when he came in for his office visit.

About Service Excellence | Service Standards | Press Ganey | Programs | Resources