Service Excellence at Johns Hopkins Medicine is a way of working, a way of interacting, and a way of thinking about our jobs as we work together with others.
- Patient- and Family-Centered Care Resources are available here.
- Learn more about our Language of Caring program.
- Public Reporting of Patient Satisfaction Data: HCAHPS data is available on the Hospital Compare website.
- Presentations and Tools for Improvement are available online! Please click here to view.