Service Excellence at Johns Hopkins Medicine is a way of working, a way of interacting, and a way of thinking about our jobs as we work together with others.
- Public Reporting of Patient Satisfaction Data
HCAHPS data is now available on the Hospital Compare website. - Third Quarter FY 08 Data
Look for the next quarterly Press Ganey patient satisfaction data in late April 2008. - Service Recovery
Service Recovery training will be rolled out this calendar year. The Bayview campus has already begun to roll-out the program, with the JHH campus soon to follow.
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